Head of Technical Support — Energy Data & Analytics (Remote)

Yes Energy; Glendora (CA); Hybrid; USD 110,000 - 125,000; Full time

Benefits offered by this job

Medical insurance

401(k) with match

Flexible vacation

Flexible work schedules

Job summary

Yes Energy is seeking a Manager of Customer Support to lead a fast-paced, technically focused team. You will mentor professionals, set growth plans, and ensure prompt, friendly support, while maintaining high standards.

The role balances day-to-day people management with hands-on handling of complex issues and on-call rotation. Hybrid options available in multiple US locations and remote.

Qualifications

• Minimum five (5) years of experience in technical customer support roles.
• Minimum five (5) years of people management experience.
• Demonstrated ability to lead through ambiguity and change while maintaining performance.
• Strong leadership with a clear technical and cultural vision.
• Proactive mindset to identify inefficiencies and optimize processes.

Responsibilities

• Lead, coach, and mentor a team of technical support professionals.
• Recruit, hire, onboard, and develop team members for high performance.
• Conduct regular one-on-ones and performance reviews; manage improvement plans.
• Create onboarding and training programs to grow technical and customer service skills.
• Own team KPIs and report health and performance to senior leadership.

Skills

People management

Technical support

Customer success

Leadership

Hiring & development

Tools

Freshdesk

Jira

Salesforce

SQL

Python

Job description

Yes Energy is seeking a Manager of Customer Support to lead a fast-paced, technically focused team. You will mentor professionals, set growth plans, and ensure prompt, friendly support, while maintaining high standards.

The role balances day-to-day people management with hands-on handling of complex issues and on-call rotation. Hybrid options available in multiple US locations and remote.