Technical Support Manager (Hybrid/Remote)

Yes Energy

United States

Hybrid

USD 110,000 - 125,000

Full time

3 days ago

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Job summary

Yes Energy, a leader in real‑time power data and analytics, seeks a Manager of Customer Support to guide a fast‑paced, technically skilled team. You will mentor engineers and customer ambassadors, own KPIs, and balance day‑to‑day people management with hands‑on issue resolution.

The role includes an on‑call rotation and cross‑functional collaboration with Product and Engineering. You will influence customer experience across CAISO/SPP markets, Bid to Bill products, and API/SQL data tools, while

Qualifications

Minimum of five (5) years in technical customer support or related roles.
Minimum of five (5) years of people management experience.
Ability to lead through ambiguity and organizational change.
Strong leadership to set technical and cultural vision.

Responsibilities

Lead, coach, and mentor a team of technical support professionals with clear growth plans.
Recruit, hire, onboard, and develop team members for high performance.
Conduct regular one‑on‑ones and performance reviews; manage PIP and career discussions.
Maintain onboarding and training programs to grow team skills.
Develop best practices and standards; drive accountability and continuous improvement.
Manage on‑call scheduling and ensure coverage during business hours.