Hybrid Senior Loan Operations Specialist

Santander Digital Services; Southington (CT); Hybrid; USD 37,000 - 59,000; Full time

Job summary

Santander Group in Southington, CT is seeking a Sr. Coordinator, Loan Operations to manage end-to-end loan processing tasks and act as a primary contact for borrowers.

The role involves coordinating with vendors and internal teams, ensuring regulatory compliance, preparing disclosures, and driving on-time closings while delivering excellent customer service.

This hybrid role requires mortgage industry knowledge, strong communication, and the ability to work under deadlines.

Qualifications

• Minimum 1+ years in residential loan processing or similar role.
• Solid understanding of underwriting and processing workflows.
• Familiarity with CIP, OFAC, HMDA, ECOA regulatory requirements.
• Proficient with loan processing software (e.g., Encompass).

Responsibilities

• Process loan applications and collect required documents from borrowers and vendors.
• Coordinate with loan officers and underwriters to resolve conditions prior to doc prep.
• Prepare disclosures and loan documents; manage file timing and accuracy.
• Support pipeline management and ensure timely updates to borrowers.

Skills

Loan processing experience

Underwriting knowledge

Regulatory knowledge

Communication skills

MS Office

Education

High School Diploma or GED

Tools

Encompass

Nautilus

Microsoft Office

Job description

Santander Group in Southington, CT is seeking a Sr. Coordinator, Loan Operations to manage end-to-end loan processing tasks and act as a primary contact for borrowers.

The role involves coordinating with vendors and internal teams, ensuring regulatory compliance, preparing disclosures, and driving on-time closings while delivering excellent customer service.

This hybrid role requires mortgage industry knowledge, strong communication, and the ability to work under deadlines.