Sr. Coordinator, Loan Operations

Santander Consumer USA Inc.; Southington (CT); Hybrid; USD 37,000 - 59,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Santander Consumer USA Inc. is seeking a Loan Processor in Southington, CT. Responsibilities include managing loan applications, coordinating with borrowers, vendors, and lenders, and ensuring regulatory compliance. The role demands accuracy, teamwork, and strong communication to provide timely updates to borrowers.

Hybrid role based in Southington, CT, with emphasis on facilitating smooth loan documentation, processing, and closing activities while meeting key deadlines and quality metrics.

Qualifications

• 1+ years experience in processing residential/consumer loan transactions

Responsibilities

• Liaise between loan officer and underwriter ensuring lending guidelines are met

Skills

Loan processing experience

Underwriting knowledge

Regulatory knowledge

Communication skills

Team collaboration

Deadline driven

Fast-paced environment

Education

High School Diploma or GED

Tools

Encompass

Nautlius

Microsoft Office

Job description

It Starts With You:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

***This role is Hybrid located in Southington CT**

The Sr. Coordinator role has several key functions: order vendor verifications (appraisal, title, VOE, VOD, flood,),loan set up that includes processing modification/subordination requests, stacking order for investors, initial disclosure preparation, processing the loan documents ie. identifying, obtaining and reconciling key credit documents necessary to process loan application requests. The loan processor role will manage the loan application and each of these respective functions by reviewing and verifying borrowers' information, collecting required documentation, and ensuring compliance with regulatory standards. This role involves coordinating with key stakeholders and acting as the borrower's primary contact. The loan processor will act as the borrower's advocate and work closely with borrowers to ensure timely updates and a positive experience.

• Liaison between the loan officer and underwriter double checking lending guidelines and all essential prior -to document conditions related to each loan document before and after approval.
• Collecting documents from borrowers, vendors, attorneys, realtors or other external sources (income, assets,contract, appraisal, condominium, credit and title)
• Review file documentation for missing or erroneous information. Proactively and independently research and correct mistakes.
• Serve as primary point of contact for borrowers,, realtors correspondent lenders, loan officers or other key stakeholders keeping all information accurately and timely. Return calls and emails within 24 hours ensuring effective communication.
• Work closely with underwriting and closing to address conditions or additional information. Prepare loan documents such as subordinations, modification, file stacking orders for investors.
• Coordinate and participate in pipeline management calls with partners to address issues. Escalate matters requiring attention due to deadlines or client concerns.
• Perform tasks associated with complying with regulatory requirements such as CIP, OFAC, Appraisal delivery, disclosing, ECOA, FACTA, HMDA.
• Deliver excellent customer service by managing to key productivity metrics and key dates such as rate locks, commitment/closing dates, document expiration dates,
• Maintain minimal client escalations to management or higher by working to resolve issues promptly and independently. Take ownership of the task and follow through.
• Assist borrowers with obtaining necessary documentation by leveraging tools, internal and external resources to satisfy requirements. (Internet, credit agency, documented research with employers, WB on line bank statements, realtors, attorneys, insurance companies)
• Coordinate ordering and receiving key documents from external vendors (appraisal, condo, credit, Verifications) Ensuring correct type of product is ordered and received timely. Review product upon receipt to update loan record accordingly.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proven work experience as a loan processor or similar role in the financial sector.
• Understanding of loan underwriting and processing procedures.
• Knowledge of legislation and best practices
• Proficient with using loan processing software. ie. Encompass/Nautlius
• Ability to work in fast-paced environment.
• Ability to work with strict deadlines
• Willingness to learn new concepts to grow and advance and/or proficiently manage the tasks daily.

Education:

H.S. Diploma or General Education Degree (GED) - Required

Qualifications:

• 1+ years Experience of processing residential/consumer loan transactions - required
• 1+ years Strong understanding of home loan products and programs specifically
• documentation guidelines as per industry standards - required
• 1+ Experience in assessing errors or omissions in credit document (credit, income,
• appraisal, condominium, assets) - preferred
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel).
• Excellent written and verbal communication skills.
• Able to work collaboratively within and across teams.
• Focused on developing concrete solutions to fix root-cause problems.

Certifications:

• No Certifications listed for this job.

It Would Be Nice For You To Have:

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.

Work Authorization & Sponsorship:

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum: $36,750.00 USD

Maximum: $59,000.00 USD

We Value Your Impact:

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standingand walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.