Hybrid Digital Fraud Detection Lead

KeyBank; City of Albany (NY); Ibrido; USD 26.000 - 34.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible in-office options

Descrizione del lavoro

KeyBank is seeking a Lead Specialist in Fraud Services to join the Fraud Detection and Risk Analysis team. You will review deposit accounts and online banking for potential fraud, perform detailed transaction analyses, and document findings to support investigations.

With 2+ years in banking or fraud operations, you will excel at analysis, communication, and cross-system navigation in a fast-paced environment. Hybrid role with in-office days in Cleveland, Buffalo, and Albany.

Competenze

• 2+ years of banking operations and/or fraud operations experience.
• Proven accuracy and organizational skills.
• Ability to manage multiple diverse tasks and meet SLAs.
• Proficient with MS Office 365 and navigating multiple systems.
• Strong written and verbal communication skills.

Mansioni

• Perform detailed analysis on electronic transactions and activities related to suspected fraud.
• Document evidence and provide reports to support findings.
• Mitigate risk by taking precautionary measures on accounts/transactions.
• Communicate with account officers and management about suspect activity.
• Maintain ongoing communication with clients regarding resolution.

Conoscenze

Fraud analysis

Communication

MS Office 365

Multitasking

Problem solving

Risk management

Collaboration

Attention to detail

Adaptability

Formazione

High School Diploma or equivalent

Bachelor's Degree in a relevant field or school

Descrizione del lavoro

KeyBank is seeking a Lead Specialist in Fraud Services to join the Fraud Detection and Risk Analysis team. You will review deposit accounts and online banking for potential fraud, perform detailed transaction analyses, and document findings to support investigations.

With 2+ years in banking or fraud operations, you will excel at analysis, communication, and cross-system navigation in a fast-paced environment. Hybrid role with in-office days in Cleveland, Buffalo, and Albany.