Hybrid Senior Customer Service & Account Manager

TE Connectivity Ltd.; Fuquay-Varina (NC); Hybrid; USD 48,000 - 59,000; Full time

Job summary

TE Connectivity seeks a Customer Service professional to support key accounts and manage order fulfillment from a hybrid office near Fuquay-Varina, NC. Collaborate with sales, product management, planning, pricing, and shipping to resolve delivery issues and ensure a superior customer experience.

You will provide pricing and material availability, process orders and returns, and escalate issues as needed while maintaining strong relationships with customers in your territory.

Qualifications

• Key point contact for customers within assigned territory
• Management of Key Accounts
• Oversee Customer Order Fulfillment within the order to cash process
• Provide pricing and availability of material to customers
• Process orders as needed and any required changes
• Provide product data and technical information to customers
• Work with TE employees to resolve delivery issues
• Expedite and Escalate orders
• Process customer complaints
• Process and coordinate returns
• Resolve customer billing issues/residuals
• Process billing adjustments
• Backlog management
• Case management within Salesforce
• Work collaboratively with key internal departments to address customer issues
• Provide support to Sales Managers and Manufacturer Representatives
• Engage and collaborate with sales, product management, planning, pricing, and shipping
• Identify opportunities to drive solutions and continuous improvements for customer satisfaction
• English speaking required

Responsibilities

• Resolve delivery issues and escalate orders as needed
• Provide product data and technical information to customers
• Work with TE employees to resolve delivery issues
• Backlog management
• Case management within Salesforce
• Engage and collaborate with sales, product management, planning, pricing, and shipping

Skills

Account management

Customer relationship management

SAP

Salesforce

Manufacturing experience

English proficiency

Education

High school diploma

AA degree preferred

Job description

TE Connectivity seeks a Customer Service professional to support key accounts and manage order fulfillment from a hybrid office near Fuquay-Varina, NC. Collaborate with sales, product management, planning, pricing, and shipping to resolve delivery issues and ensure a superior customer experience.

You will provide pricing and material availability, process orders and returns, and escalate issues as needed while maintaining strong relationships with customers in your territory.