Hybrid Senior Account Manager, Employee Benefits

Alliant Insurance Services; Philadelphia (Philadelphia County); On-site; USD 90,000 - 125,000; Full time

Job summary

Alliant Insurance Services in Philadelphia seeks an experienced Benefits Advisor to manage service for mid-market clients, assist with renewals, and support producer-led new business efforts.

You will guide client teams, review market proposals, and coordinate enrollment meetings while ensuring accurate benefit administration and timely fee reconciliation. This role offers growth within a leading national broker with a strong benefits practice.

Qualifications

• Associate's Degree or equivalent combination of education and experience.
• Six (6) or more years related work experience.
• Valid Insurance License; Continuing Education requirements for license renewal.

Responsibilities

• Fosters and manages relationships with clients to ensure retention and high satisfaction.
• Reviews client team's RFPs and selects markets for solicitation.
• Analyzes market proposals for verification of benefits, premiums, and competitiveness.
• Reviews coverage contracts for accuracy of policy provisions.
• Meets with clients for pre-renewal strategy, proposal delivery and explanation.
• Conducts client open enrollment meetings and answers questions regarding benefit coverage.
• Negotiates with markets for benefits premium concessions.
• Ensures client team handles client benefit inquiries and manages team to service clients; resolves escalated issues.
• Manages new carrier and plan implementations for book of business.
• Ensures team prepares claims experience and utilization reports and reviews for accuracy.
• Reacts, processes, and follows up on new business.
• Meets with clients as needed or directed by Producer.
• Collection of fees, reconciliation and resolution of outstanding balances within 60 days of invoicing date.

Skills

Communication

Teamwork

Customer service

Leadership

Problem solving

Time management

Microsoft Office

Education

Associate's Degree or equivalent combination of education and experience

Tools

CRM systems

Job description

Alliant Insurance Services in Philadelphia seeks an experienced Benefits Advisor to manage service for mid-market clients, assist with renewals, and support producer-led new business efforts.

You will guide client teams, review market proposals, and coordinate enrollment meetings while ensuring accurate benefit administration and timely fee reconciliation. This role offers growth within a leading national broker with a strong benefits practice.