Senior Employee Benefits Account Lead (Hybrid)

Dickerson Group; Norwell (MA); Hybrid; USD 110,000 - 125,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, and Dis

Disability Insurance

401(k) with company match

Generous PTO

Job summary

Alera Group is seeking a Senior Account Manager for Employee Benefits to lead a portfolio of mid-market clients. You will serve as the Client Team Lead, partner with Consultants, manage renewals, and coordinate deliverables while guiding client strategy and ensuring excellent service.

The role requires a Bachelor’s degree, 5+ years in employee benefits, and a Life & Health license, with a hybrid in-office schedule and a comprehensive benefits package.

Qualifications

• Bachelor’s degree in business or related field (or equivalent experience).
• 5+ years of employee benefits experience in client-facing roles.
• State Life & Health license required.
• Strong knowledge of employee benefits and renewal/RFP processes.
• Experience managing mid-market or complex client accounts.
• Excellent client relationship, communication, and problem-solving skills.
• Ability to manage multiple priorities with strong attention to detail.
• Experience mentoring teammates.

Responsibilities

• Lead day-to-day client management and service execution, independently resolving complex client, carrier, and vendor issues while ensuring timely completion of client deliverables.
• Lead execution of the Client Lifecycle/Pathway process, proactively planning for client needs and ensuring all tasks and deliverables are completed accurately and on time.
• Manage the Request for Proposal (RFP) and renewal process, partnering with Analysts and Consultants to evaluate options, prepare recommendations, and support client decision-making.
• Prepare for and actively participate in client meetings and presentations, serving as a knowledgeable client-facing resource alongside the Consultant.
• Serve as a technical resource for employee benefits, providing guidance to clients and internal team members on plan administration, carrier requirements, compliance, and benefit program considerations.
• Review contracts, plan documents, Summary Plan Descriptions, and other governing documents for accuracy and ensure materials are delivered to clients in a timely manner.
• Prepare and deliver compliance-related materials to client HR teams and coordinate with internal resources as needed.
• Coordinate across internal and external partners to drive execution of client deliverables, implementations, renewals, and special projects.
• Provide quality review and oversight of work completed by Analysts and other team members, ensuring accuracy and consistency before delivery to clients.
• Mentor and support the development of Analysts and Account Managers by sharing technical knowledge, best practices, and client management guidance.

Skills

Client management

Communication

Problem solving

Education

Bachelor's degree in business

Job description

Alera Group is seeking a Senior Account Manager for Employee Benefits to lead a portfolio of mid-market clients. You will serve as the Client Team Lead, partner with Consultants, manage renewals, and coordinate deliverables while guiding client strategy and ensuring excellent service.

The role requires a Bachelor’s degree, 5+ years in employee benefits, and a Life & Health license, with a hybrid in-office schedule and a comprehensive benefits package.