Hybrid WIC Program Assistant — Front Desk & Benefits

Greater Lawrence Community Action Council; United States; Hybrid; USD 34,000 - 52,000; Full time

Job summary

Greater Lawrence Community Action Council seeks a WIC Program Assistant to join a busy front-desk team. You will answer phones, schedule appointments, screen eligibility, perform data entry, issue benefits, and manage client flow.

The role involves processing applicants, verifying identity/income/residency, educating participants on rights, WIC foods, and referrals to MassHealth/SNAP. Travel between sites is required; hybrid work with at least two in-office days weekly.

Qualifications

• High school diploma or GED plus 1 year general office experience.
• Health care or community facility experience preferred.
• Proficient computer skills and organized approach.
• Bilingual Spanish and English preferred; CORI/SORI required within 30 days.

Responsibilities

• Answer telephones, schedule appointments, data entry, and manage client flow.
• Verify identity, income, residency, and participant category; educate on WIC rights and foods; refer to MassHealth/SNAP/TAFDC.
• Oversee benefit issuance for prescribed foods; capture signatures and maintain security of WIC cards.
• Attend staff meetings and trainings; perform quality assurance tasks.
• Travel between program sites; occasional off-site trainings.

Skills

Bilingual (Spanish and English)

Good communication

Proficient computer skills

Well-organized

Client-focused

Saturday availability

Sensitivity to clients

Education

High school diploma or GED

Job description

Greater Lawrence Community Action Council seeks a WIC Program Assistant to join a busy front-desk team. You will answer phones, schedule appointments, screen eligibility, perform data entry, issue benefits, and manage client flow.

The role involves processing applicants, verifying identity/income/residency, educating participants on rights, WIC foods, and referrals to MassHealth/SNAP. Travel between sites is required; hybrid work with at least two in-office days weekly.