Office Support Specialist I

Commonwealth of Massachusetts; McKnight and Bay (MA); On-site; USD 58,000 - 82,000; Full time

Benefits offered by this job

Comprehensive Benefits

Job summary

Commonwealth of Massachusetts seeks an Office Support Specialist I to perform administrative tasks, data entry, scheduling, and document handling for unemployment appeal hearings. The role supports the Hearings Department, coordinates with review examiners, and ensures accuracy of forms and records across the online system.

This full-time position is based in Massachusetts with potential for hybrid work and a strong benefits package.

Qualifications

• Two years of full-time administrative work experience or equivalent part-time experience.
• Educational substitutions permitted for two years of experience.
• Associate's degree substitutions allowed for experience per the posting.

Responsibilities

• Enter data into the online system to log appeals and schedule hearings.
• Prepare notices and correspondence for hearings and parties involved.
• Assist with scanning, indexing, and mailing of documents and maintaining filing systems.

Skills

Administrative experience

Education

Associate's degree in business administration/public administration

Job description

An Official website of the Commonwealth of Massachusetts

Job Description - Office Support Specialist I (260005VD)

Job Description

Office Support Specialist I - ( 260005VD )

Description

The Department of Unemployment Assistance (DUA) administers the unemployment Insurance (UI) program which provides temporary income assistance to Massachusetts workers who are unemployed through no fault of their own and who are able to work, available for work, and looking for work and looking for a job. The appeals process for unemployment issues is governed by Massachusetts General Laws, Chapter 151A. For claimants or employers who receive unfavorable determinations, the Hearings Department is the first level of appeal. The Hearings Department conducts hearings virtually, telephonically, and in person at various locations throughout the state.

The Office Support Specialist performs administrative support functions such as preparing and analyzing correspondence, reports and other materials as needed; scanning, uploading and indexing documents into an online system. The incumbent performs other complex clerical duties requiring a considerable degree of decision in order to ensure that lower authority appeals are processed, scheduled and disposed of in accordance with DOL guidelines and “due process” considerations.

Duties include:

• Data enters all appeals received at regional offices into online system.
• Operates personal computer (PC) with online system to produce, edit and revise daily schedules of appeals with hearing location and assigned review examiner.
• Enters data into online system to produce notices to all affected parties involved in scheduled hearings.
• Scans, uploads, and indexes correspondence including requests for reinstatement, postponement, withdrawal, and other items.
• Prepares documents for electronic or hard copy mailing.
• Elicits and documents information from parties regarding postponement requests, scheduling changes, accommodations, and related matters.
• Greets and checks in parties entering Hearing office.
• Identifies interpreter needs and completes interpreter request forms.
• Checks the accuracy of typed and printed material by using word processing spellcheck, proofreading, or editing to ensure proper form and conformance with original data and procedures.
• Operates printer to obtain hard copies of data stored on online system, network, or local PC.
• Establishes and maintains coding and filing systems for portable electronic media or computer stored documents for subsequent recovery.
• Performs related duties such as maintaining statistical data, filing, and operating photocopying machines and scanning equipment.
• Maintains and properly cares for office equipment including personal computer, printer, copy machine, tape recorder, scanner, etc.
• Answers telephone inquiries of a routine nature.
• Assists other staff in achieving department goals.
• Works cooperatively and harmoniously with other agency staff and the general public.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Office Support Specialist I:

Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below:

Substitutions:

I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.

II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Educational substitutions will only be permitted for a maximum of two years of the required experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore our Employee Benefits and Rewards!

An Equal Opportunity / Affinite Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC)may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Primary Location

United States-Massachusetts-Springfield- 1 Federal Street

Job

Administrative Services

Agency

Department of Workforce Development

Schedule

Full-time

Shift

Day

Job Posting

Sep 9, 2026, 2:33:41 PM

Number of Openings

1

Salary

57,865.34 - 81,582.28 Yearly

If you have Diversity, Affi ...

Confidential : No

Potentially Eligible for a Hybrid Work Schedule : Yes