Hybrid Scrum Master & Preproduction Engineer

NTT DATA, Inc.; San Francisco (CA); Hybrid; USD 84,000 - 125,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Paid time off

Employee assistance program

Flexible spending account / Health SAV

Job summary

NTT DATA Services is seeking a Scrum Master and Preproduction Support Engineer in a hybrid capacity for the San Francisco Bay Area, CA. The role combines Release Management as a Scrum Master with preproduction engineering support to ensure smooth feature delivery.

The candidate should have 5+ years in Agile, risk and dependency management, and leadership, with strong communication across all levels. Jira/Confluence and ServiceNow experience are preferred; hybrid work is available in the SF

Qualifications

• 5+ years experience with Agile practices (Scrum/Kanban) and tools like Jira/Confluence.
• 5+ years experience with human-centered design principles.
• 5+ years of strong risk management leadership.
• 5+ years of strong dependency management.
• 5+ years of ability to communicate effectively at all levels of the organization.

Responsibilities

• Lead Release Management across SDLC—testing, compliance and implementation coordination.
• Coordinate release artifacts in Jira and ServiceNow.
• Serve as Scrum Master and deliver project management oversight for delivery teams.
• Provide preproduction engineering support across the environment (switch enablement, testing down, debugging).
• Manage incident support via Enterprise Jira Service Desk and coordinate partner involvement.
• Operate as a system support/operations engineer to reduce risk and improve stability.

Skills

Agile practices

Human-centered design

Risk management

Dependency management

Executive communication

Organizational change leadership

Matrix collaboration

Delivery team leadership

Ambiguity management

Tools

Jira

Confluence

ServiceNow

Job description

NTT DATA Services is seeking a Scrum Master and Preproduction Support Engineer in a hybrid capacity for the San Francisco Bay Area, CA. The role combines Release Management as a Scrum Master with preproduction engineering support to ensure smooth feature delivery.

The candidate should have 5+ years in Agile, risk and dependency management, and leadership, with strong communication across all levels. Jira/Confluence and ServiceNow experience are preferred; hybrid work is available in the SF