Scrum Master and PreProduction Support Engineer

Creative Solutions Services, LLC; Irving (TX); Hybrid; USD 83,000 - 91,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Health Savings Account or Flexible SP

401k with company match

Paid time off

Job summary

NTT DATA is seeking a Scrum Master and PreProduction Support Engineer to join our hybrid team in Irving, Texas. The role spans Release Management and PreProduction engineering, coordinating across SDLC, testing, compliance, and implementation.

You will manage Jira/ServiceNow artifacts and lead delivery with a focus on collaboration, risk management, and architectural alignment. Qualified candidates bring 5+ years in Agile frameworks, strong communication skills, and proficiency in coordinating

Qualifications

• 5+ years of Agile practices with Kanban, Scrum and workflow tools (Confluence, Jira).
• 5+ years experience with human-centered design principles.
• 5+ years of strong risk management leadership skills.
• 5+ years of strong dependency management skills.
• 5+ years of effective communication at all organizational levels, including senior leadership.
• 5+ years of influencing organizational change in a matrix environment.
• 5+ years of experience leading delivery teams.
• Comfortable with ambiguity and facilitating discussions to solutions.

Responsibilities

• Release Management: manage digital releases through SDLC phases, testing, compliance and implementation coordination.
• Release artifacts managed in Jira and ServiceNow.
• Lead Scrum Master and project management activities across teams.
• PreProduction Support: coordinate across development, DBA and enterprise partners; support testing tasks and incident handling.

Skills

Agile methodologies

Kanban

Scrum

Confluence

Jira

Risk management

Dependency management

Communication

Leadership

Delivery leadership

Matrix collaboration

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Scrum Master and PreProduction Support Engineer to join our team in Irving, Texas (US-TX), United States (US).

Job Description

We are looking for someone to work in a hybrid role across Release Management as a Scrum Master and in PreProduction environment support as an engineer.

• Release Management role
• Manage Digital releases through SDLC phases – testing, compliance, and implementation coordination
• Release artifacts managed in Enterprise tools of Jira and ServiceNow
• Experienced in managing work as scrum master and project manager
• PreProduction Support engineer
• Support of lower environment Problem Incident support for feature development and release environments. Would be responsible for coordinating across development, DBA, and enterprise partners
• Responsible for supporting a variety of testing tasks such as switch enablement, testing down, and debug enabling
• Incident support through Enterprise Jira Service Desk
• Experienced as a system support/operations engineer

Required Qualifications

• 5+ years experience with Agile practices, and frameworks (e.g., Kanban, Scrum, etc.) and workflow, and collaboration tools, such as Confluence, and Jira
• 5+ years of Experience with human centered design principles
• 5+ years of Strong risk management leadership skills
• 5+ years of Strong dependency management skills
• 5+ years of Ability to communicate effectively, in both written and verbal formats, at all levels of the organization, including senior executive-level leadership
• 5+ years of Ability to influence and lead organizational change in a dynamic environment
• 5+ years of Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
• 5+ years of Experience working with and leading delivery teams
• Comfortable with ambiguity and facilitating discussion to explore the best possible solutions and possess the ability to lead

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($60-$66.50/hour). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

Company benefits may include medical, dental, and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.