Scrum Master and PreProduction Support Engineer

NTT DATA North America; Irving (TX); Hybrid; USD 83,000 - 91,000; Full time

Job summary

NTT DATA North America is seeking a hybrid Scrum Master and PreProduction Support Engineer in Irving, TX. The role combines Release Management with pre-production engineering, coordinating across development and operations to ensure smooth delivery and testing across environments.

Ideal candidates have 5+ years in Agile, risk and dependency management, and strong communication at all levels, including executives.

Qualifications

• 5+ years experience with Agile practices and frameworks (e.g., Kanban, Scrum).
• 5+ years of experience with collaboration tools like Confluence and Jira.
• 5+ years of strong risk management leadership skills.
• 5+ years of strong dependency management skills.
• 5+ years of ability to communicate effectively at all levels, including senior leadership.
• 5+ years of ability to influence organizational change in a dynamic environment.
• 5+ years of experience working with and leading delivery teams.
• Comfortable with ambiguity and facilitating discussion to explore best solutions.

Responsibilities

• Release Management role: manage digital releases through SDLC phases and coordinate implementation.
• Coordinate across development, DBA, and partners for PreProduction support.
• Manage release artifacts in Jira and ServiceNow.
• Act as Scrum Master and project manager for delivery teams.
• Incidents and testing support for feature development and release environments.

Skills

Agile practices

Scrum

Kanban

Communication

Facilitation

Risk management

Dependency management

Delivery teams

Matrix environment

Change leadership

Tools

Confluence

Jira

Job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization,

We are currently seeking a Scrum Master and PreProduction Support Engineer to join our team in Irving, Texas (US-TX), United States (US).

Job Description

We are looking for someone to work in a hybrid role across Release Management as a Scrum Master and in PreProduction environment support as an engineer.

• Release Management role
• Manage Digital releases through SDLC phases – testing, compliance, and implementation coordination
• Release artifacts managed in Enterprise tools of Jira and ServiceNow
• Experienced in managing work as scrum master and project manager
• PreProduction Support engineer
• Support of lower environment Problem Incident support for feature development and release environments. Would be responsible for coordinating across development, DBA, and enterprise partners
• Responsible for supporting a variety of testing tasks such as switch enablement, testing down, and debug enabling
• Incident support through Enterprise Jira Service Desk
• Experienced as a system support/operations engineer

Required Qualifications

• 5+ years experience with Agile practices, and frameworks (e.g., Kanban, Scrum, etc.) and workflow, and collaboration tools, such as Confluence, and Jira
• 5+ years of Experience with human centered design principles
• 5+ years of Strong risk management leadership skills
• 5+ years of Strong dependency management skills
• 5+ years of Ability to communicate effectively, in both written and verbal formats, at all levels of the organization, including senior executive-level leadership
• 5+ years of Ability to influence and lead organizational change in a dynamic environment
• 5+ years of Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
• 5+ years of Experience working with and leading delivery teams
• Comfortable with ambiguity and facilitating discussion to explore the best possible solutions and possess the ability to lead

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is ($60-$66.50/hour). This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits that will depend on the nature of the role offered. Company benefits may include medical, dental and vision insurance, flexible spending or health savings account, life, and AD&D insurance, short-and long-term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally required benefits.

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com

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NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.