Hybrid Scheduling Coordinator – Inpatient & Outpatient

Rochester Regional Health; United States; Hybrid; USD 27,000 - 35,000; Full time

Job summary

Rochester Regional Health System in Rochester, NY is seeking a Registration Clerk to handle inpatient and outpatient scheduling, registration, insurance verification and co-pay collection. This full-time, days position sits in Perioperative Services with a hybrid work arrangement (remote and onsite).

The role emphasizes accurate data collection, HIPAA compliance, professional communication with offices and patients, and coordination with surgical scheduling and hospital staff to ensure smooth

Responsibilities

• Demonstrates accurate scheduling of all inpatient and outpatient appointments/procedures.
• Completes the pre-registration process by collecting accurate patient demographic, insurance, and co-pay information.
• Performs insurance verification using PCEasy, Quicklink, Omnipro and calls Commercial Insurance companies to identify co-payments and initiate referrals to the hospital financial counselor.
• Interfaces with referring offices for accurate scheduling of procedures and/or pretesting appointments via telephone and fax.
• Coordinates patient information mailings.
• Demonstrates the ability to arrange for interpreters for all hearing impaired patients.
• Demonstrates the ability to organize and prioritize tasks and communications in a highly efficient manner.
• Demonstrates proficiency in downtime procedures.
• Answers telephone promptly, identifies self, and uses proper telephone etiquette.
• Demonstrates respect for patient’s rights by maintaining strict confidentiality of patient information and following HIPAA guidelines.
• Collects and documents information requested by HIPAA requirements.
• Demonstrates professional communication with all customers including the ability to appropriately handle complaints or concerns expressed by offices.
• Communicates changes to the Surgical Schedule in a timely manner to the scheduling supervisor or Nurse Manager.
• Assesses future schedules one to three weeks out for dropped blocks, room gaps and reports such to scheduling supervisor or Nurse Manager.
• Accepts need to float and/or provide assistance to other registration staff.

Job description

Rochester Regional Health System in Rochester, NY is seeking a Registration Clerk to handle inpatient and outpatient scheduling, registration, insurance verification and co-pay collection. This full-time, days position sits in Perioperative Services with a hybrid work arrangement (remote and onsite).

The role emphasizes accurate data collection, HIPAA compliance, professional communication with offices and patients, and coordination with surgical scheduling and hospital staff to ensure smooth