Scheduling Coordinator — Hybrid (Remote/Onsite)

Rochester Regional Health; Town of Greece (NY); Híbrido; USD 27.000 - 35.000; Tempo integral

Resumo da vaga

Rochester Regional Health is seeking an experienced Scheduling/Registration specialist to handle inpatient and outpatient scheduling, registration, and insurance coordination at our Rochester, NY campus. This hybrid role supports both remote and onsite operations and emphasizes accurate data gathering and HIPAA-compliant handling of patient information.

The position requires coordination with insurers, referral processes, and providing excellent customer service to patients and referring

Responsabilidades

• Demonstrates accurate scheduling of all inpatient and outpatient appointments/procedures.
• Completes the pre-registration process by collecting accurate patient demographic, insurance, and co-pay information.
• Performs insurance verification using PCEasy, Quicklink, Omnipro and calls Commercial Insurance companies to identify co-payments and initiate referrals to the hospital financial counselor.
• Interfaces with referring offices for accurate scheduling of procedures and/or pretesting appointments via telephone and fax.
• Coordinates patient information mailings.
• Demonstrates the ability to arrange for interpreters for all hearing impaired patients.
• Demonstrates the ability to organize and prioritize tasks and communications in a highly efficient manner.
• Demonstrates proficiency in downtime procedures.
• Answers telephone promptly, identifies self, and uses proper telephone etiquette.
• Demonstrates respect for patient’s rights by maintaining strict confidentiality of patient information and following HIPAA guidelines.
• Collects and documents information requested by HIPAA requirements.
• Demonstrates professional communication with all customers including the ability to appropriately handle complaints or concerns expressed by offices.
• Communicates changes to the Surgical Schedule in a timely manner to the scheduling supervisor or Nurse Manager.
• Assesses future schedules one to three weeks out for dropped blocks, room gaps and reports such to scheduling supervisor or Nurse Manager.
• Accepts need to float and/or provide assistance to other registration staff.

Descrição da vaga

Rochester Regional Health is seeking an experienced Scheduling/Registration specialist to handle inpatient and outpatient scheduling, registration, and insurance coordination at our Rochester, NY campus. This hybrid role supports both remote and onsite operations and emphasizes accurate data gathering and HIPAA-compliant handling of patient information.

The position requires coordination with insurers, referral processes, and providing excellent customer service to patients and referring