Hybrid Referral & Scheduling Coordinator

Rochester Regional Health; Town of Brighton (NY); Hybrid; USD 26.000 - 33.000; Vollzeit

Zusammenfassung

Rochester Regional Health in Rochester, NY, is seeking a Referral Specialist (Hybrid) to coordinate scheduling for diagnostic imaging, specialty testing, and physician referrals, while obtaining insurance authorizations and pre-certifications. This role serves as a liaison among patients, providers, and payers to ensure timely access to care.

The coordinator maintains EMR documentation, communicates testing instructions, and delivers exceptional patient service in a fast-paced environment.

Qualifikationen

• Minimum of one year in a healthcare, medical office, scheduling, or insurance authorization environment.
• Proficiency with Word and Excel; ability to navigate multiple computer systems.
• Strong multitasking, communication, and customer service skills.
• Ability to handle confidential patient information with professionalism.

Aufgaben

• Coordinate scheduling for diagnostic imaging, specialty testing, and physician referrals.
• Obtain insurance authorizations and pre-certifications by submitting required documentation.
• Review orders and documentation for accuracy prior to scheduling.
• Verify procedure and diagnosis codes needed for authorization requests.
• Communicate with physicians, patients, facilities, and insurers to coordinate care.

Kenntnisse

Healthcare scheduling

Microsoft Office

Communication skills

Customer service

Organizational skills

Attention to detail

Confidentiality

Ausbildung

High school diploma or GED

Associate degree in a healthcare-related field

Tools

EMR/EHR software

Jobbeschreibung

Rochester Regional Health in Rochester, NY, is seeking a Referral Specialist (Hybrid) to coordinate scheduling for diagnostic imaging, specialty testing, and physician referrals, while obtaining insurance authorizations and pre-certifications. This role serves as a liaison among patients, providers, and payers to ensure timely access to care.

The coordinator maintains EMR documentation, communicates testing instructions, and delivers exceptional patient service in a fast-paced environment.