Hybrid Salesforce WFM Program Leader

Eliassen Group; Charlotte (NC); Hybrid; USD 76,000 - 88,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Life insurance

Job summary

Eliassen Group is seeking a program leader to own the end-to-end Salesforce Workforce Management roadmap for field operations. You will translate business priorities into executable plans with milestones and measurable outcomes, coordinating dependencies across product, field operations, Salesforce engineering, architecture, data, integrations, security, QA, and external partners.

Responsibilities include governance across multi-epic programs, release readiness, backlog management in Jira, and

Qualifications

• Experience leading Salesforce initiatives or WFM projects.
• Proven ability to manage multi-epic programs with governance.
• Strong stakeholder management and executive reporting.

Responsibilities

• Own end-to-end Salesforce WFM roadmap with milestones and outcomes.
• Coordinate dependencies across product, field ops, Salesforce eng, data, integrations, security, QA, and partners.
• Establish governance across epics and manage priorities, scope, risks, and delivery commitments.
• Drive release readiness across development, testing, UAT, deployment, training, and post-launch support.
• Maintain roadmap and backlog with clear scope, owners, dependencies, acceptance criteria, and dates.
• Lead planning sessions, reviews, risk discussions, and action-tracking.
• Prepare leadership updates and dashboards on progress, capacity, risks, and program health.

Skills

Roadmap management

Jira backlog

Cross-team coordination

Executive communication

Tools

Jira

Job description

Eliassen Group is seeking a program leader to own the end-to-end Salesforce Workforce Management roadmap for field operations. You will translate business priorities into executable plans with milestones and measurable outcomes, coordinating dependencies across product, field operations, Salesforce engineering, architecture, data, integrations, security, QA, and external partners.

Responsibilities include governance across multi-epic programs, release readiness, backlog management in Jira, and