Salesforce Project Manager

Insight Global; Charlotte (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

Insight Global is seeking a Salesforce Project Manager to lead the day-to-day execution of the Workforce Management program, owning the roadmap, backlog, and delivery plan across multiple workstreams in Charlotte.

The role requires 10+ years in enterprise project management and 5+ years managing large Salesforce migrations, with on-site work 4 days a week. Strong communication with stakeholders and leadership alignment are essential.

Qualifications

• 10+ years of enterprise project management experience.
• 5+ years of Salesforce migration project leadership.
• Experience with Workforce Management (WFM) and Field Service Management (FSM).
• Strong communication and stakeholder management skills.

Responsibilities

• Lead day-to-day execution of the Salesforce Workforce Management program and manage roadmap, backlog, and delivery plans across multiple workstreams.
• Coordinate testing, user acceptance, deployment readiness, change management, training, and post-production support activities to drive successful releases with minimal business disruption.
• Monitor program health, track milestones, risks, and deliverables; provide leadership with progress visibility into timelines and outcomes.

Skills

Enterprise project management

Salesforce migrations

WFM & FSM

Stakeholder communication

Job description

Insight Global is looking to add a Salesforce Project manager to their clients Field Service Management group. This individual will lead the day-to-day execution of the Salesforce Workforce Management (WFM) program by owning the roadmap, Jira backlog, and delivery plan across multiple workstreams. They will partner closely with business leaders, product owners, Salesforce engineering, architects, and operational stakeholders to define requirements, prioritize initiatives, manage scope, and ensure alignment to business objectives. They will help facilitate program planning, status reviews, dependency management, and risk mitigation discussions while tracking key decisions, action items, and delivery milestones. Other responsibilities include: coordinate testing, user acceptance, deployment readiness, change management, training, and post-production support activities to drive successful releases with minimal business disruption. They will monitor program health through dashboards and reporting, proactively identifying risks, resource constraints, and blockers, while providing leadership with clear visibility into progress, timelines, and overall delivery outcomes.

REQUIRED SKILLS AND EXPERIENCE

• 10+ years of enterprise project management experience
• 5+ years of most recent experience managing large scale Salesforce migration projects
• Experience with both WFM and FSM
• Ability to work on site 4 days a week in Charlotte
• Excellent communication and stakeholder management