Salesforce Administrator — University IT (Multi‑Org)

Harvard University; Massachusetts; Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Paid time off

Healthcare coverage

Retirement plan

Wellbeing resources

Tuition assistance

Commuter benefits

Job summary

Harvard University information technology division seeks a Salesforce Administrator to manage multiple internal Salesforce orgs, implement configurations, ensure data integrity, and support users across the university's CRM landscape.

You will collaborate with Business Analysts and project teams, maintain security and data practices, and contribute to ongoing integrations and enhancements while aligning with Harvard standards.

Qualifications

• Salesforce Administrator certification is required.
• At least two years of post-secondary education or relevant work experience.
• Experience with Salesforce Enterprise or above editions (Sales Cloud/Service Cloud) preferred.
• Strong collaboration and communication skills.
• Ability to work in a dynamic, hybrid environment.

Responsibilities

• Provide day-to-day customer support for multiple Salesforce implementations.
• Maintain user roles, permissions and profiles, security settings across orgs.
• Create and manage custom objects, fields, formulas, validations and automations.
• Maintain data integrity including accurate data loading and deduplication.
• Support and maintain integrations with internal and third-party solutions.
• Train users in Salesforce and related tools.
• Participate fully in software development life cycle.

Skills

Salesforce Administrator

CRM configuration

Data integrity

Security management

Excel

Jira

Communication

Education

Two years post-secondary education or relevant work experience

Tools

Sales Cloud

Service Cloud

Education Cloud

Data Loader

Salesforce Flow

Jira

Job description

Harvard University information technology division seeks a Salesforce Administrator to manage multiple internal Salesforce orgs, implement configurations, ensure data integrity, and support users across the university's CRM landscape.

You will collaborate with Business Analysts and project teams, maintain security and data practices, and contribute to ongoing integrations and enhancements while aligning with Harvard standards.