Hybrid Sales Support & CRM Specialist

Wolters Kluwer; Riverwoods (IL); Hybrid; USD 48,000 - 81,000; Full time

Benefits offered by this job

Medical insurance

Dental plan

Vision plan

401(k)

FSA/HSA

Commuter benefits

Tuition assistance

Paid time off

Paid parental leave

Job summary

Wolters Kluwer invites applications for a Sales Support Coordinator to optimize sales processes, manage complex orders, and improve data accuracy in the CRM. You will provide expert administrative support and mentor junior team members.

This role emphasizes detailed quotes, rigorous data integrity, and collaboration across departments. A hybrid US schedule is expected, with opportunities for growth and access to comprehensive benefits.

Qualifications

• CRM data management and analysis experience.
• Excellent written and verbal communication skills.
• Unmatched accuracy in handling complex orders and data.
• Strong problem-solving abilities for sales support challenges.
• Proficient time management across diverse tasks.
• Advanced Excel and PowerPoint skills for analytics and presentations.
• Ability to collaborate across departments to drive process improvements.
• Willingness to work a hybrid schedule from any US office.

Responsibilities

• Manage and process high-complexity orders and advanced order management.
• Develop highly detailed and customized customer quotes.
• Ensure the integrity and accuracy of sales data in the CRM system.
• Resolve high-complexity customer inquiries and issues.
• Create comprehensive and insightful sales activity reports and dashboards.
• Collaborate with multiple departments to enhance sales processes.
• Oversee the management of extensive and detailed sales documentation.
• Provide expert-level administrative support and mentorship to junior sales associates.

Skills

CRM

Communication

Attention to Detail

Problem Solving

Time Management

Excel

PowerPoint

Team Collaboration

Hybrid Schedule

Job description

Wolters Kluwer invites applications for a Sales Support Coordinator to optimize sales processes, manage complex orders, and improve data accuracy in the CRM. You will provide expert administrative support and mentor junior team members.

This role emphasizes detailed quotes, rigorous data integrity, and collaboration across departments. A hybrid US schedule is expected, with opportunities for growth and access to comprehensive benefits.