Hybrid Sales Operations Specialist

Wolters Kluwer; Plantation (FL); Hybrid; USD 48,000 - 81,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision plans

401(k)

FSA/HSA

Commuter benefits

Tuition assistance

Vacation and sick time

Paid parental leave

Job summary

Wolters Kluwer is seeking a Sales Support Coordinator to optimize complex order workflows, develop detailed quotes, and ensure CRM data accuracy. You will partner with multiple departments to improve sales processes and deliver superior customer interactions.

The role supports a hybrid schedule from any US office, offers extensive benefits, and calls for strong CRM, Excel, PowerPoint, and communication skills. You will mentor junior team members and contribute to a high-performing sales team.

Qualifications

• CRM expertise for data management and analysis.
• Strong verbal and written communication for detailed interactions.
• Attention to detail in handling high-complexity orders and data.
• Ability to resolve complex sales support challenges.
• Strong time management and prioritization of tasks.
• Proficiency in Excel and PowerPoint for analytics and presentations.
• Team collaboration across departments.
• Ability to work a hybrid schedule from any US office.

Responsibilities

• Manage high-complexity orders and advanced order management.
• Develop detailed, customized customer quotes.
• Ensure integrity of sales data in the CRM.
• Resolve high-complexity customer inquiries.
• Create insightful sales activity reports and dashboards.
• Collaborate with multiple departments to enhance sales processes.
• Oversee detailed sales documentation.
• Provide expert administrative support and mentorship to junior sales associates.

Skills

CRM systems

Communication

Attention to detail

Problem solving

Time management

Microsoft Excel

Microsoft PowerPoint

Team collaboration

Hybrid work

Tools

CRM software

Job description

Wolters Kluwer is seeking a Sales Support Coordinator to optimize complex order workflows, develop detailed quotes, and ensure CRM data accuracy. You will partner with multiple departments to improve sales processes and deliver superior customer interactions.

The role supports a hybrid schedule from any US office, offers extensive benefits, and calls for strong CRM, Excel, PowerPoint, and communication skills. You will mentor junior team members and contribute to a high-performing sales team.