Hybrid Sales Support Coordinator: Leasing & Customer Care

Canon Virginia, Inc; Farnerville (NJ); Hybrid; USD 25,000 - 37,000; Full time

Job summary

Canon Financial Services, Inc. in Burlington, NJ is seeking a Sales Support Coordinator I to serve as the primary liaison to Account Representatives, SPOCs, dealers, resellers and customers.

This full-time role offers a hybrid schedule with in-office work on Wednesdays and Thursdays and occasional extended hours. You will build relationships with dealers, provide best-in-class customer service, support lease sales, answer inquiries, and maintain Salesforce records.

Qualifications

• College degree preferred, or equivalent experience in relationship management within the leasing industry
• 0-2 years of leasing or related industry experience
• Ability to work effectively in a fast-paced environment
• Working knowledge of leasing industry systems and processes
• Basic understanding of credit and financial concepts
• Strong analytical, mathematical, and computer skills
• Excellent written, verbal, and presentation skills
• We are providing the anticipated rate for this role: $18.16 - $27.19 hourly

Responsibilities

• Develop and maintain relationships with dealers and resellers by supporting SPOC daily service functions.
• Provide best- in-class customer service and lease consulting - Provide product, promotion, and general lease sales support to the Independent Dealer base on an ongoing basis to strengthen Canon product sales.
• Understand products and prices offered by competition and update management on any market conditions that could impact Canon sales or market share.
• Respond to dealer and customer inquiries; CFS products, services and prices.
• Answer inbound calls and emails as outlined in KRA’s to ensure best in class service.
• Support sales team by working assigned territories when required, taking full ownership of workflow.
• Work with our Dealer channel partners to provide accurate and timely information.
• Document all transactions by ensuring accurate application entry and providing detailed follow-up on all transactions.
• Holds a high level of service by following policies and procedures; reporting necessary changes required that hinder providing this best-in-class service.
• Maintains technical knowledge.
• Assist with other duties as assigned by management.
• Contributes to team effort by accomplishing related results as needed.
• Maintain Salesforce database through activity history and sales coding.
• Develop relationships with ORM’s in an effort to resolve appropriate escalated dealer issues jointly.
• Communicate credit decisions to dealers & customers, when appropriate.
• Work with Risk Analysts to obtain additional credit information to decision credit applications.
• Basic knowledge of CPI program and HP comprehension

Skills

Relationship management

Leasing industry knowledge

Fast-paced environment

Credit concepts

Analytical skills

Mathematical skills

Computer skills

Written communication

Verbal communication

Presentation skills

Education

College degree preferred

Tools

Salesforce

Job description

Canon Financial Services, Inc. in Burlington, NJ is seeking a Sales Support Coordinator I to serve as the primary liaison to Account Representatives, SPOCs, dealers, resellers and customers.

This full-time role offers a hybrid schedule with in-office work on Wednesdays and Thursdays and occasional extended hours. You will build relationships with dealers, provide best-in-class customer service, support lease sales, answer inquiries, and maintain Salesforce records.