Sales Support Coordinator I

Canon Financial Services; Farnerville (NJ); Hybrid; USD 25,000 - 37,000; Full time

Job summary

Canon Financial Services, Inc. in Burlington, NJ is seeking a Sales Support Coordinator I to serve as the primary liaison to Account Representatives, SPOCs, dealers, resellers and customers.

This full-time role offers a hybrid schedule with in-office work on Wednesdays and Thursdays and occasional extended hours. You will build relationships with dealers, provide best-in-class customer service, support lease sales, answer inquiries, and maintain Salesforce records.

Qualifications

• College degree preferred, or equivalent experience in relationship management within the leasing industry
• 0-2 years of leasing or related industry experience
• Ability to work effectively in a fast-paced environment
• Working knowledge of leasing industry systems and processes
• Basic understanding of credit and financial concepts
• Strong analytical, mathematical, and computer skills
• Excellent written, verbal, and presentation skills
• We are providing the anticipated rate for this role: $18.16 - $27.19 hourly

Responsibilities

• Develop and maintain relationships with dealers and resellers by supporting SPOC daily service functions.
• Provide best- in-class customer service and lease consulting - Provide product, promotion, and general lease sales support to the Independent Dealer base on an ongoing basis to strengthen Canon product sales.
• Understand products and prices offered by competition and update management on any market conditions that could impact Canon sales or market share.
• Respond to dealer and customer inquiries; CFS products, services and prices.
• Answer inbound calls and emails as outlined in KRA’s to ensure best in class service.
• Support sales team by working assigned territories when required, taking full ownership of workflow.
• Work with our Dealer channel partners to provide accurate and timely information.
• Document all transactions by ensuring accurate application entry and providing detailed follow-up on all transactions.
• Holds a high level of service by following policies and procedures; reporting necessary changes required that hinder providing this best-in-class service.
• Maintains technical knowledge.
• Assist with other duties as assigned by management.
• Contributes to team effort by accomplishing related results as needed.
• Maintain Salesforce database through activity history and sales coding.
• Develop relationships with ORM’s in an effort to resolve appropriate escalated dealer issues jointly.
• Communicate credit decisions to dealers & customers, when appropriate.
• Work with Risk Analysts to obtain additional credit information to decision credit applications.
• Basic knowledge of CPI program and HP comprehension

Skills

Relationship management

Leasing industry knowledge

Fast-paced environment

Credit concepts

Analytical skills

Mathematical skills

Computer skills

Written communication

Verbal communication

Presentation skills

Education

College degree preferred

Tools

Salesforce

Job description

About the Role

Canon Financial Services, Inc. (CFS) is currently located in Burlington, NJ.. Canon Financial Services is seeking a Sales Support Coordinator I (Coordinator, Sales Support I) in Burlington, NJ. This is the primary support liaison to the Account Representatives (SPOCS). The position is responsible to provide extraordinary customer service to the SPOCS, Independent Dealers, Resellers and Customers, and to work within a team environment. Candidates need to be flexible with work times, may be asked to work 10:30am - 7:00pm at times. This position is full time and offers a hybrid work schedule requiring you to be in the office Wednesdays and Thursdays. Work schedules and office reporting requirements may change from time to time based on business needs.

Your Impact

• Develop and maintain relationships with dealers and resellers by supporting SPOC daily service functions.
• Provide best- in-class customer service and lease consulting - Provide product, promotion, and general lease sales support to the Independent Dealer base on an ongoing basis to strengthen Canon product sales.
• Understand products and prices offered by competition and update management on any market conditions that could impact Canon sales or market share.
• Respond to dealer and customer inquiries; CFS products, services and prices.
• Answer inbound calls and emails as outlined in KRA’s to ensure best in class service.
• Support sales team by working assigned territories when required, taking full ownership of workflow.
• Work with our Dealer channel partners to provide accurate and timely information.
• Document all transactions by ensuring accurate application entry and providing detailed follow-up on all transactions.
• Holds a high level of service by following policies and procedures; reporting necessary changes required that hinder providing this best-in-class service.
• Maintains technical knowledge.
• Assist with other duties as assigned by management.
• Contributes to team effort by accomplishing related results as needed.
• Maintain Salesforce database through activity history and sales coding.
• Develop relationships with ORM’s in an effort to resolve appropriate escalated dealer issues jointly.
• Communicate credit decisions to dealers & customers, when appropriate.
• Work with Risk Analysts to obtain additional credit information to decision credit applications.
• Basic knowledge of CPI program and HP comprehension

About You: The Skills & Expertise You Bring

• College degree preferred, or equivalent experience in relationship management within the leasing industry
• 0-2 years of leasing or related industry experience
• Ability to work effectively in a fast-paced environment
• Working knowledge of leasing industry systems and processes
• Basic understanding of credit and financial concepts
• Strong analytical, mathematical, and computer skills
• Excellent written, verbal, and presentation skills
• We are providing the anticipated rate for this role: $18.16 - $27.19 hourly

Company Overview

About our Company Canon Financial Services, Inc. (CFS) is a wholly-owned subsidiary of Canon U.S.A., Inc. Canon U.S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $30.3 billion in global revenue, its parent company, Canon Inc. (NYSE:CAJ), ranks third overall in U.S. patents granted in 2022 and one of Fortune Magazine's World's Most Admired Companies in 2022. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A., sign up for the Company's RSS news feed by visiting www.usa.canon.com/rss and follow us on Twitter @CanonUSA. For media inquiries, please contact [e-mail]. All referenced product names, and other marks, are trademarks of their respective owners.

Canon Financial Services offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more.

https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/internet/portal/us/home/about/careers, we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/internet/portal/us/home/about/careers #CFS

Workstyle Description

Hybrid - This position offers a hybrid work schedule requiring you to be in the office Wednesdays and Thursdays and an option to work from home the remainder of the week (unless a specific business need arises requiring in-office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.

Posting Tags

#PM19 #LI-HYBRID - College degree preferred, or equivalent experience in relationship management within the leasing industry- 0-2 years of leasing or related industry experience- Ability to work effectively in a fast-paced environment- Working knowledge of leasing industry systems and processes- Basic understanding of credit and financial concepts- Strong analytical, mathematical, and computer skills- Excellent written, verbal, and presentation skillsWe are providing the anticipated rate for this role: $18.16 - $27.19 hourly