Sales Operations Coordinator

akamerica; Fowlerville (MI); Hybrid; USD 48,000 - 61,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K match

Paid time off

Annual bonus

Tuition assistance

Job summary

Asahi Kasei Plastics North America, Inc. is seeking a Sales Support Specialist to serve as the primary contact between Sales, Commercial Operations, and Customer Service.

You will coordinate customer setup requests, pricing, onboarding documentation, and contract administration within SAP, ensuring accuracy and timeliness. This role supports Account Managers, maintains records in SAP and MS Office, and helps improve sales processes.

Qualifications

• Associate degree or equivalent work experience preferred.
• Experience in sales support, customer service, commercial operations, sales administration, or a related business function preferred.
• SAP experience preferred.
• proficiency with Microsoft Office Suite incl. Excel, Word, Outlook, and PowerPoint.

Responsibilities

• Serve as primary contact between Sales, Commercial Ops, Customer Service, Pricing and internal stakeholders.
• Support Account Managers by handling customer setup requests, records, pricing, and admin tasks.
• Assist with onboarding docs, contracts, pricing approvals, and compliance records.
• Coordinate SAP updates for customer and pricing records; monitor until completion.
• Resolve customer, order, and pricing issues with Sales and Ops teams.
• Initiate and track sample requests; ensure timely delivery and updates to customers.
• Maintain accurate customer and sales records in SAP and other systems.
• Help develop and document sales processes and workflows.
• Generate reports and updates for management.
• Support cross-functional projects improving collaboration between Sales and Commercial Operations.
• Assist Account Managers in navigating internal processes.

Skills

Strong organizational skills

Excellent communication

Multitasking

Attention to detail

Prioritization

Critical thinking

Customer-focused

SAP ERP / MRP knowledge

Education

Associate degree or equivalent

Tools

SAP

Microsoft Office

Excel

Job description

The Asahi Kasei Group operates with a commitment of creating for tomorrow. Our business sectors, Material, Homes, and Health Care, contribute to the development of society by anticipating the changing needs of those around the world. We look for candidates that offer a fresh perspective and a variety of skills to help us achieve our commitment.

We are currently seeking applications to fill the following job opening at Asahi Kasei Plastics North America where our products are used in a wide array of molding applications including automotive, consumer, electronics, furniture, and industrial parts and they provide excellent solutions for pressure vessels.

Company: Asahi Kasei Plastics North America, Inc.

Job Description:

Benefits

• Direct Hire
• Medical, Dental, Vision, 401K (match up to 5%, plus an additional 3%, total 8%)
• Paid time off
• Annual Bonus eligible
• Tuition Assistance

Job Tasks (Essential Duties & Responsibilities)

• Serve as the primary point of contact between Sales, Commercial Operations, Customer Service, Pricing, and other internal stakeholders.
• Support Account Managers by initiating and coordinating customer setup requests, customer record updates, pricing requests, and other administrative sales activities.
• Assist with gathering, tracking, and maintaining documentation required for customer onboarding, contract administration, pricing approvals, and compliance requirements.
• Coordinate customer and pricing record updates within SAP and monitor requests through completion.
• Partner with Customer Service and Commercial Operations to resolve customer, order, and pricing issues in a timely manner.
• Initiate and track sample requests on behalf of the Sales team, ensuring timely delivery and communication with customers.
• Monitor sales support workflows and follow up with internal departments to ensure requests are progressing according to established timelines.
• Maintain accurate customer, account, and sales-related records within SAP and other business systems.
• Assist in the development, documentation, and continuous improvement of sales processes and operational workflows.
• Generate and distribute reports, sales activity updates, and customer information as requested by management.
• Support special projects and initiatives that improve collaboration between Sales and Commercial Operations.
• Serve as a resource for Account Managers by helping navigate internal processes and escalating issues when necessary.

Qualifications (Education, Experience, Licensures, and Certifications)

• Associate degree or equivalent work experience preferred.
• Experience in sales support, customer service, commercial operations, sales administration, or a related business function preferred.
• SAP experience preferred.
• Proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.

Required Skills

• Strong organizational and problem-solving skills
• Excellent communication skills both written and oral
• Multitask in a dynamic and high-paced work environment
• Strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment.
• Critical thinking using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Customer-focused mindset with a commitment to providing outstanding internal support
• Computer proficiency, specifically with SAP ERP/ MRP system, Microsoft office suite

Work Environment / Physical Demands / Travel

• Office setting, some requirements to enter manufacturing facility
• Due to 24/7 operation, some work-related issues may require attention after normal business hours and on weekends

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#Hybrid

As an equal opportunity employer, Asahi Kasei believes a diverse workforce will provide us with the ability to continuously support the changes in the economy, society, and environment.