Hybrid SaaS Implementation Specialist II

Pushpay Holdings Limited; Colorado Springs (CO); Hybrid; USD 68,000 - 78,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage for you

401K match

Hybrid work model (COS office 3 days,

Job summary

Pushpay is seeking an Implementation Specialist II for Catholic parishes to lead onboarding and implementation efforts across our product suite. The role combines technical setup with proactive customer engagement to ensure high adoption and retention.

The position supports a hybrid work model (COS office 3 days, remote 2 days) with remote eligibility in approved states; compensation ranges reflect COS market. Strong communication and problem-solving are essential.

Qualifications

• 3+ years of working in SaaS onboarding and implementation, or as a Customer Success Manager.
• Excellent verbal and written communication skills.
• Ability to identify, critique, suggest, and implement intelligent changes to the clients and business optimization processes.
• Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues.
• Desire to work in a startup environment, with proactive mindset and minimum need for supervision.
• Experience with CRM software (e.g. Salesforce).
• Ability to prioritize and manage workload to meet deadlines.
• Ability to manage multiple, concurrent client relationships.
• Well-organized and strong work ethic.
• Ability to anticipate change and adjust priorities accordingly.
• Understanding of key drivers of success for Catholic parishes.

Responsibilities

• Project manage the onboarding and implementation of Catholic customers, manage a pipeline, and meet or exceed KPI’s.
• Become an expert in the Pushpay product suite and set appropriate expectations with the customer.
• Deliver results, provide high quality customer interactions, drive product adoption, and effectively manage multiple/simultaneous implementations.
• Coordinate with Product, Service Delivery, and Customer Success teams to execute on implementation.
• Build and effectively execute account plans and strategies unique to each account.
• Regularly review assigned accounts to highlight key results, analyze metrics, demonstrate value, and emphasize the ROI, as well as, recommend process/procedure changes to better utilize Pushpay services.
• Help develop existing customer relationships with the company; in‑line with the company service process and ensure maximum customer retention is achieved.
• Maintain knowledge of parish software market conditions and competitive activities.
• Achieve monthly, quarterly, and annual goals and provide accurate, timely reports and forecasts as needed for management.
• Receive direction from the VP, Director of Implementation, and guidance from Customer Success Team Leads.

Skills

SaaS onboarding

CRM (Salesforce)

Communication skills

Project coordination

Time management

Customer success

Parish knowledge

Multitasking

Education

BA/BS Degree

Tools

Salesforce

Job description

Pushpay is seeking an Implementation Specialist II for Catholic parishes to lead onboarding and implementation efforts across our product suite. The role combines technical setup with proactive customer engagement to ensure high adoption and retention.

The position supports a hybrid work model (COS office 3 days, remote 2 days) with remote eligibility in approved states; compensation ranges reflect COS market. Strong communication and problem-solving are essential.