Hybrid SaaS Technical Client Associate

Altvia Solutions LLC; Denver (CO); Hybrid; USD 47,000 - 57,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Flexible PTO and paid holidays

Volunteer time and donation matching

401(k) match

Career development

Job summary

Altvia Solutions LLC in Denver, CO is seeking a Technical Client Associate to blend client service with product expertise. You will support clients across email, phone, and video, document interactions in Salesforce, and help users adopt our private markets platform.

The role emphasizes training, issue resolution, and collaboration with Customer Success, Product, and Sales. A bachelor's degree and SaaS experience are preferred, with a hybrid schedule and on-call responsibilities.

Qualifications

• Bachelor's degree required.
• Minimum 6 months of customer service experience.
• Proficiency in Microsoft Office and Google Workspace.
• Excellent written and verbal communication, with ability to convey technical information clearly.
• Strong analytical and troubleshooting abilities.
• Strong time-management and organizational skills.
• Ethical, self-starter mindset.
• Experience in SaaS or technology is preferred.

Responsibilities

• Provide excellent, multi-channel customer support (email, video, phone) with accurate documentation of interactions and resolutions in Salesforce.
• Troubleshoot, coordinate, and resolve customer issues efficiently, ensuring continuous follow-up and clear communication.
• Lead customer training sessions, ensuring clients understand product features, benefits, and best practices.
• Build and maintain strong client relationships, remaining proactive in offering support and guidance.
• Collaborate with internal teams (Customer Success, Product, and Sales) to ensure the customer voice is heard throughout the organization.
• Complete a 3-part Certification program, with opportunities for compensation adjustments upon completion.

Skills

Customer service

Microsoft Office

Google Workspace

Written communication

Verbal communication

Analytical thinking

Time management

Self-starter

Salesforce

Education

Bachelor's degree

Tools

Salesforce

Job description

Altvia Solutions LLC in Denver, CO is seeking a Technical Client Associate to blend client service with product expertise. You will support clients across email, phone, and video, document interactions in Salesforce, and help users adopt our private markets platform.

The role emphasizes training, issue resolution, and collaboration with Customer Success, Product, and Sales. A bachelor's degree and SaaS experience are preferred, with a hybrid schedule and on-call responsibilities.