Hybrid Retail Partner Account Executive

SPS Commerce Inc; Minneapolis (MN); Hybrid; USD 51,000 - 69,000; Full time

Benefits offered by this job

Comprehensive benefits package

Country-specific benefits

Job summary

SPS Commerce is hiring a Community Account Executive in Minneapolis, MN. The role focuses on engaging Retail Industry leads, driving new sales, cross-sell and up-sell opportunities as part of an account team.

Responsibilities include following up on retailer-directed leads, communicating value, and driving adoption via agreements. Hybrid work with in-office presence three days a week at our Minneapolis office.

Qualifications

• Bachelor's degree or 2 years sales experience.
• Excellent communication, interpersonal and customer engagement skills.
• Ability to translate, simplify and clearly communicate complex business processes.
• Process focused with close attention to detail.
• Demonstrated integrity, curiosity, collaboration and leadership.

Responsibilities

• Execute on retailer-directed leads and tailor solutions.
• Act as an extension of retail partners by communicating value, timelines, and requirements.
• Drive adoption via signed agreements with targeted campaigns.
• Overcome objections and convey messages to retailers as needed.
• Collaborate with account teams to maximize future upsell opportunities.
• Adopt and apply new community program strategies.
• Maintain customer satisfaction with timely, professional responses.
• Provide feedback to ensure retailer expectations are met and issues escalated.
• Document activity, findings and pipeline in Salesforce.

Skills

Excellent communication

Interpersonal skills

Customer engagement

Sales experience

Education

Bachelor's degree

Post-secondary + 2 years sales

Tools

Salesforce.com

Microsoft Office

Job description

SPS Commerce is hiring a Community Account Executive in Minneapolis, MN. The role focuses on engaging Retail Industry leads, driving new sales, cross-sell and up-sell opportunities as part of an account team.

Responsibilities include following up on retailer-directed leads, communicating value, and driving adoption via agreements. Hybrid work with in-office presence three days a week at our Minneapolis office.