Hybrid Retail Experience & Communications Lead

LVMH; San Francisco (CA); Hybrid; USD 55,000 - 66,000; Full time

Benefits offered by this job

Health/dental/vision coverage

401(k) plan

Paid time off

Employee discounts

Life insurance

Disability insurance

Flexible spending accounts

Job summary

Benefit Cosmetics is seeking a Retail Experience Specialist in California to strengthen internal communications between retail and office teams and to provide essential administrative support. The role involves managing retail calendars, coordinating materials, and ensuring effective information flow across US teams.

The position requires 2–3 years in an administrative role, strong communication, and organizational skills.

Qualifications

• Minimum of 2-3 years of experience in an administrative function.
• Must have proof of insurance, a current and valid driver’s license, and a reliable means of transportation.
• Must be authorized to work in the U.S. and successfully complete the E-Verify process.
• Flexibility regarding work hours; ability to work nights, weekends, and some holidays.
• Ability to travel, by air if necessary, to meet the needs of the business.
• Bachelor’s Degree or equivalent experience.

Responsibilities

• Expand internal communications between retail and office teams and ensure timely dissemination of information.
• Act as central contact for the sales & education team, gathering feedback and bridging gaps with office departments.
• Support retail calendar management and keep stakeholders informed of key dates.
• Streamline distribution of materials from office teams to the field and ensure resources are available.
• Oversee and maintain sales team communications in internal systems for accuracy and accessibility.
• Create monthly and quarterly communication tools (e.g., Sales Huddles, Freelance Huddles).
• Leverage ThinkTime and other tools to enhance retail and education communication flow.
• Provide administrative support via ThinkTime platform and user management.
• Provide admin support and user management of the Yext platform for all channels.
• Coordinate shipments, maintain store directory, and manage distribution lists; assist with logistics.
• Review processes and identify trends to support rollout with the Director of Retail Experience.
• Support Sales and Education events and conferences with logistics and admin tasks.
• Provide general education support and assist with training materials and resources.
• Schedule meetings, appointments, and travel arrangements; manage expense reports.

Skills

Administrative experience

Business communication

Attention to detail

Organizational skills

Education

Bachelor’s Degree or equivalent experience

Tools

ThinkTime

Yext

Job description

Benefit Cosmetics is seeking a Retail Experience Specialist in California to strengthen internal communications between retail and office teams and to provide essential administrative support. The role involves managing retail calendars, coordinating materials, and ensuring effective information flow across US teams.

The position requires 2–3 years in an administrative role, strong communication, and organizational skills.