Retail Experience Specialist

LVMH; San Francisco (CA); Hybrid; USD 55,000 - 66,000; Full time

Benefits offered by this job

Health/dental/vision coverage

401(k) plan

Paid time off

Employee discounts

Life insurance

Disability insurance

Flexible spending accounts

Job summary

Benefit Cosmetics is seeking a Retail Experience Specialist in California to strengthen internal communications between retail and office teams and to provide essential administrative support. The role involves managing retail calendars, coordinating materials, and ensuring effective information flow across US teams.

The position requires 2–3 years in an administrative role, strong communication, and organizational skills.

Qualifications

• Minimum of 2-3 years of experience in an administrative function.
• Must have proof of insurance, a current and valid driver’s license, and a reliable means of transportation.
• Must be authorized to work in the U.S. and successfully complete the E-Verify process.
• Flexibility regarding work hours; ability to work nights, weekends, and some holidays.
• Ability to travel, by air if necessary, to meet the needs of the business.
• Bachelor’s Degree or equivalent experience.

Responsibilities

• Expand internal communications between retail and office teams and ensure timely dissemination of information.
• Act as central contact for the sales & education team, gathering feedback and bridging gaps with office departments.
• Support retail calendar management and keep stakeholders informed of key dates.
• Streamline distribution of materials from office teams to the field and ensure resources are available.
• Oversee and maintain sales team communications in internal systems for accuracy and accessibility.
• Create monthly and quarterly communication tools (e.g., Sales Huddles, Freelance Huddles).
• Leverage ThinkTime and other tools to enhance retail and education communication flow.
• Provide administrative support via ThinkTime platform and user management.
• Provide admin support and user management of the Yext platform for all channels.
• Coordinate shipments, maintain store directory, and manage distribution lists; assist with logistics.
• Review processes and identify trends to support rollout with the Director of Retail Experience.
• Support Sales and Education events and conferences with logistics and admin tasks.
• Provide general education support and assist with training materials and resources.
• Schedule meetings, appointments, and travel arrangements; manage expense reports.

Skills

Administrative experience

Business communication

Attention to detail

Organizational skills

Education

Bachelor’s Degree or equivalent experience

Tools

ThinkTime

Yext

Job description

The Retail Experience Specialist is a crucial role in supporting the efficient operation of our sales and education teams and enhancing internal communication channels. They will play a vital role in expanding communications between retail and office teams, supporting retail calendar management, streamlining material distribution, and providing essential administrative support.

This position requires outstanding business communication skills, meticulous attention to detail, excellent judgment, and disciplined organizational abilities. The Retail Experience Specialist will work collaboratively with internal teams and remote sales teams throughout the US, often independently, to ensure seamless execution of retail experience initiatives and administrative functions.

Job responsibilities

What You’ll Do:

Internal Communications & Retail Support:

• Expand internal communications between retail and office teams, ensuring clear, consistent, and timely dissemination of information.
• Act as a central point of contact for the sales & education team, gathering feedback and bridging communication gaps with office-based departments.
• Support retail calendar management and accountability by providing timely account updates and ensuring all stakeholders are informed of key dates and activities.
• Streamline and support the efficient distribution of materials from office teams to the field, ensuring all sales and education teams have the necessary resources.
• Oversee and maintain sales team communication using various internal systems, ensuring accuracy and accessibility of information.
• Partner with Account Teams to create monthly and quarterly communication tools (i.e.Sales Huddles, Freelance Huddles, etc.).
• Leverage ThinkTime and other retail supporting technology tools to enhance the overall flow of sales & education communication.

Administrative & Operational Support:

• Provide administrative support via support groups and user management of the

ThinkTime platform.

• Provide administrative support and user management of the Yext platform for all

channels.

• Execute administrative-related tasks such as maintaining the store directory, sales & education team directory, distribution lists, coordinating UPS sends, managing

shipments, and other general office support.

• Review internal processes and analyze patterns to identify trends, supporting the updating of processes and implementation rollout with the Director of Retail Experience.
• Provide support for Sales and Education events and conferences, assisting with logistics and administrative tasks.

Education Support:

• Provide general education support as needed, assisting with the preparation and distribution of educational materials and resources.
• Collaborate with the Education team on various projects and initiatives, contributing to the development and delivery of training programs.
• Schedule meetings, appointments, and travel arrangements.
• Manage and process expense reports, ensuring accuracy and adherence to company policies.
• Maintain absolute discretion and strict confidentiality when handling sensitive business, financial, and personnel information.

Profile

Qualifications:

• Minimum of 2-3 years of experience in an administrative function.
• Must have proof of insurance, a current and valid driver’s license, and a reliable means of transportation.
• Must be authorized to work in the U.S. and successfully complete the E-Verify process.
• Flexibility regarding work hours; ability to work nights, weekends, and some holidays.
• Ability to travel, by air if necessary, to meet the needs of the business.
• Bachelor’s Degree or equivalent experience

Additional information

Schedule:

• Hybrid - requires onsite presence 3x per week at Benefit HQ

The target salary range for this position in California is $40/hour - $48/hour. The actual salary offered is based on market location and will depend on a variety of factors, which may include, as applicable, years of relevant experience; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. This position is eligible to earn an annual bonus. This position is also eligible for the following benefits, including but not limited to: comprehensive health, dental and vision plans; a 401(k) plan with employer matching, various paid time off programs; employee discounts/perks; life insurance; disability insurance; flexible spending accounts.

Benefit Cosmetics was founded in 1976 by twins Jean & Jane Ford in San Francisco in a quest to shake up the status quo and redefine beauty as whatever makes you feel good.
Since then, Benefit has served up innovative, uncomplicated beauty products & services...always with a fun, creative twist. Our iconic product packaging, whimsical names, and the irreverent spirit behind everything we do are an invitation to embrace the joy in beauty.
As the first brand to bring brow waxing out of the backroom and into the window of our boutiques, we made brows our obsession and eventually became the #1 brow brand worldwide*.
The relentlessly innovative, never-say-never spirit of our founders is why today, Benefit has reached prestige powerhouse status, operating in 50+ countries with 3,200+ locations worldwide and growing. So, whether you want a beauty solution you can trust or just need a good laugh, Benefit has your brows AND your back.
*Based on estimated total global prestige brow product retail sales January – December 2023

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