Hybrid Resolution Analyst - Benefits & Enrollment

Aon Corporation; Alpharetta (GA); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits package

401(k) with employer contributions

Employee stock purchase plan

Paid vacation and sick leave

Tuition assistance

Employee assistance program

Job summary

A leading risk management firm is looking for a Resolution Analyst in Alpharetta, GA. The role involves handling benefit and enrollment escalations, providing customer assistance, and ensuring quality service. Candidates should have at least 1 year of customer service experience and a high school diploma or GED. Aon offers a comprehensive benefits package, including a 401(k) plan, medical and dental insurance, and work-life balance initiatives in a hybrid work environment.

Qualifications

• At least 1 year of industry-specific experience in debt cancellation or benefits area.
• Ability to work independently and collaborate within a team.
• Write clearly, concisely, and effectively.

Responsibilities

• Answer incoming calls and make outbound customer service calls.
• Process escalated related transactions in a timely and accurate manner.
• Document customer inquiries and actions taken.

Skills

Customer service experience

Strong communication skills

Bilingual preferred

Strong analytical and problem-solving skills

Time management

Education

High School Diploma or GED required

Associate/Bachelor degree preferred

Tools

Microsoft Office Suite

Job description

A leading risk management firm is looking for a Resolution Analyst in Alpharetta, GA. The role involves handling benefit and enrollment escalations, providing customer assistance, and ensuring quality service. Candidates should have at least 1 year of customer service experience and a high school diploma or GED. Aon offers a comprehensive benefits package, including a 401(k) plan, medical and dental insurance, and work-life balance initiatives in a hybrid work environment.