Client Success Executive – Risk Solutions (Hybrid)

Aon; Alpharetta (GA); Hybrid; USD 125,000 - 135,000; Full time

Benefits offered by this job

401(k) plan with employer contribution

Employee stock purchase plan

Long-term incentive awards

Medical, dental, vision insurance

Paid holidays and vacation

Job summary

Aon is seeking a Client Service Executive to support Risk clients from our Alpharetta, GA office with a 50% in-office requirement. You will engage senior clients, coordinate multi-disciplinary teams, and lead program changes to improve profitability and client satisfaction.

Candidates should have 5+ years of client management experience in financial services or related sectors, strong communication skills, and an entrepreneurial, results-driven mindset.

Qualifications

• Bachelor’s degree or equivalent years of industry experience.
• 5+ years client management experience in a financial services, ad agency, or credit card context.
• Experience in a client-focused, consultative service environment.
• Outstanding interpersonal skills to engage senior client officers.
• Entrepreneurial attitude with profit and client satisfaction as priorities.
• Strong cross-functional collaboration to serve client needs.

Responsibilities

• Collaborate with Account Executives and Debt Cancellation clients to market products and improve profitability.
• Facilitate changes to clients’ programs and initiatives.
• Lead internal coordination for program setup, updates to systems and legal docs, training and implementation.
• Drive relationships with marketing, accounting, IT, and call center teams to implement changes.
• Listen to client concerns and identify opportunities to help achieve goals.
• Develop persuasive client communications and support business development presentations.
• Work with leadership to build and deliver training materials for personnel.

Skills

Client management

Interpersonal skills

Cross-functional collaboration

Presentation skills

Time management

Self-starter

Problem solving

Marketing knowledge

Education

Bachelor’s degree or equivalent years of industry experience

Job description

Aon is seeking a Client Service Executive to support Risk clients from our Alpharetta, GA office with a 50% in-office requirement. You will engage senior clients, coordinate multi-disciplinary teams, and lead program changes to improve profitability and client satisfaction.

Candidates should have 5+ years of client management experience in financial services or related sectors, strong communication skills, and an entrepreneurial, results-driven mindset.