Hybrid Resident Experience Specialist (Temp)

Ultimate Staffing; Costa Mesa (CA); Hybride; USD 39 000 - 40 000; Plein temps

Résumé du poste

Ultimate Staffing is seeking a Temporary Customer Service Representative for up to 4 months in a hybrid role based in Tustin, CA. The position requires handling resident inquiries, rent and maintenance questions, and delivering world-class support with a focus on first-contact resolution.

Typical schedule mixes remote and in-office work (M & F WFH; Tue–Thu in office) with 5:00 am or 9:00 am start times. Prior call center experience is a plus; strong communication is essential.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or call center experience is a plus.
• Excellent communication and interpersonal skills.
• Ability to handle challenging situations with a positive attitude.
• Strong problem-solving and decision-making skills.
• Strong work ethic and motivated by accomplishment.

Responsabilités

• Communicate clearly, compassionately, and with empathy when speaking with residents and internal team members.
• Demonstrates curiosity and a willingness to go above and beyond to offer an exceptional resident experience.
• Handle inbound and outbound calls related to maintenance and various resident request involving their account.
• Provide assistance, information, and support to residents regarding their queries, concerns, or requests.
• Address and resolve resident issues, complaints, and inquiries effectively and in a timely manner.
• Uphold a professional and courteous demeanor at all times, fostering a positive relationship with residents.
• Resolve resident phone requests, ensuring satisfaction.
• Log resident interactions and transactions, recording details of inquiries, complaints, and comments, via internal systems.
• Answer a high volume of calls with the goal of resolving the residents needs.
• Have a thorough understanding of the services offered to provide accurate information to residents.
• Coordinate with the internal departments to find solutions and resolve matters.
• Promptly follow up with the customer to ensure they are satisfied with your answer.
• Ability to learn multiple computer software systems and accurately input information into the database.
• Ability to work cohesively with co-workers both within and outside of the department.

Connaissances

Communication skills

Interpersonal skills

Problem-solving

Decision-making

Work ethic

Formation

High school diploma or equivalent

Description du poste

Ultimate Staffing is seeking a Temporary Customer Service Representative for up to 4 months in a hybrid role based in Tustin, CA. The position requires handling resident inquiries, rent and maintenance questions, and delivering world-class support with a focus on first-contact resolution.

Typical schedule mixes remote and in-office work (M & F WFH; Tue–Thu in office) with 5:00 am or 9:00 am start times. Prior call center experience is a plus; strong communication is essential.