Hybrid Reservations Specialist – Guest-Focused

Borealis Basecamp; Fairbanks (AK); Hybrid; USD 25,000 - 36,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Borealis Basecamp in Anchorage, AK, is hiring a Reservationist to manage bookings from inquiry to confirmation with high accuracy and service. The role supports revenue and guest satisfaction by keeping precise records, monitoring OTA availability, processing payments, and resolving guest issues.

The ideal candidate has sharp attention to detail, strong communication, and the ability to work independently in a fast-paced hybrid environment.

Qualifications

• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Comfort with reservation systems, OTAs, and payment platforms.
• Problem-solving skills and a customer-first mindset.
• Ability to work independently and exercise good judgment.
• Ability to communicate clearly and professionally with team members and guests.

Responsibilities

• Process new reservations, modifications, and cancellations accurately and efficiently.
• Audit own work regularly to identify and correct errors before they affect guests or reporting.
• Monitor live availability across OTAs such as Viator, Expedia, and other partner platforms.
• Update inventory and pricing to prevent overbookings and discrepancies.
• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Resolve customer service issues, complaints, and special requests with a solutions-focused approach.
• Collect and process customer payments securely and accurately.
• Handle refunds, adjustments, and billing questions in line with company procedures.
• Maintain detailed, accurate records in the reservation system.
• Uphold and enforce company policies, procedures, and standards.
• Support additional operational needs and perform other duties as assigned.

Skills

Attention to detail

Communication skills

Multitasking

Reservation systems

Payment platforms

Problem solving

Independent work

Tools

OTA platforms

Payment processing

Job description

Borealis Basecamp in Anchorage, AK, is hiring a Reservationist to manage bookings from inquiry to confirmation with high accuracy and service. The role supports revenue and guest satisfaction by keeping precise records, monitoring OTA availability, processing payments, and resolving guest issues.

The ideal candidate has sharp attention to detail, strong communication, and the ability to work independently in a fast-paced hybrid environment.