Hybrid Reservations & Revenue Coordinator

Foley Entertainment Group; Santa Rosa, Northern (CA, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Paylocity is seeking a Reservations Coordinator to support the property’s reservations and revenue operations in a hybrid capacity. You will act as the on-property liaison for escalated reservation matters, drive sales through outbound efforts, and coordinate OTA and group-block activities across the portfolio.

Responsibilities include handling high-priority bookings, travel advisor relations, guest communications, and data-driven reporting to optimize occupancy and guest satisfaction.

Qualifications

• Experience in hotel reservations, front office, sales, revenue management, or hospitality operations preferred.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• College Degree or equivalent work experience required.
• Ability to multitask and manage competing priorities in a fast-paced environment.
• Sales-minded with strong guest service and problem-solving abilities.
• Experience working with PMS systems, OTAs, and reservation platforms preferred.

Responsibilities

• Serve as the primary on-property contact for reservation issues or requests escalated by the reservations call center.
• Resolve complex reservation inquiries, modifications, special requests, and guest concerns in a timely and professional manner.
• Maintain collaboration with call center to ensure seamless guest service and reservation accuracy.
• Monitor reservation activity and ensure proper handling of high-priority bookings and VIP guests.
• Respond promptly to inbound reservation and sales leads from multiple channels.
• Conduct outbound calls to prospective guests and leads to convert inquiries into bookings.
• Follow up on abandoned reservations and opportunities identified through property systems.
• Assist in maximizing occupancy and revenue through proactive sales efforts and upselling.

Skills

Communication

Organization

Detail oriented

Multitasking

Sales skills

Guest service

Problem solving

Education

College degree

Tools

PMS systems

OTAs

Reservation platforms

Microsoft Office

Job description

Paylocity is seeking a Reservations Coordinator to support the property’s reservations and revenue operations in a hybrid capacity. You will act as the on-property liaison for escalated reservation matters, drive sales through outbound efforts, and coordinate OTA and group-block activities across the portfolio.

Responsibilities include handling high-priority bookings, travel advisor relations, guest communications, and data-driven reporting to optimize occupancy and guest satisfaction.