Hybrid-Remote Training Manager — Contact Center

Maximus Federal; Frankfort (KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Insurance coverage (Medical, Dental, V

401K retirement plan with company-math

Unlimited time off

Tuition reimbursement

Wellness programs and EAP

Job summary

Maximus Federal is seeking a Training Manager to oversee training and development for our Kentucky Health Benefits Exchange team in a hybrid-remote role based in Frankfort, KY. You will design engaging programs, develop materials, and ensure staff understand program requirements, systems, and service expectations.

You will lead needs analysis, deliver instructor-led sessions, and collaborate with internal stakeholders to meet strategic goals while coaching staff for high performance.

Qualifications

• Bachelor's degree in a relevant field and 5+ years of professional experience.
• Strong verbal and written communication skills with ability to engage and motivate learners.
• Expertise in contact center processes, systems, and customer service principles.

Responsibilities

• Lead needs analysis with stakeholders and design learning objectives that meet business needs.
• Create, organize and deliver instructor-led training as required.
• Develop training programs and materials to ensure effective operation and transfer of learning.
• Coach and mentor Training Specialists and Operations staff with up-to-date program knowledge.

Skills

Presentation skills

Strong communication

Motivate learners

Stakeholder collaboration

Training delivery

Education

Bachelor's degree in relevant field

Tools

Training technologies

Learning management systems (LMS)

Job description

Maximus Federal is seeking a Training Manager to oversee training and development for our Kentucky Health Benefits Exchange team in a hybrid-remote role based in Frankfort, KY. You will design engaging programs, develop materials, and ensure staff understand program requirements, systems, and service expectations.

You will lead needs analysis, deliver instructor-led sessions, and collaborate with internal stakeholders to meet strategic goals while coaching staff for high performance.