Training Manager

Maximus Federal; Frankfort (KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Insurance coverage (Medical, Dental, V

401K retirement plan with company-math

Unlimited time off

Tuition reimbursement

Wellness programs and EAP

Job summary

Maximus Federal is seeking a Training Manager to oversee training and development for our Kentucky Health Benefits Exchange team in a hybrid-remote role based in Frankfort, KY. You will design engaging programs, develop materials, and ensure staff understand program requirements, systems, and service expectations.

You will lead needs analysis, deliver instructor-led sessions, and collaborate with internal stakeholders to meet strategic goals while coaching staff for high performance.

Qualifications

• Bachelor's degree in a relevant field and 5+ years of professional experience.
• Strong verbal and written communication skills with ability to engage and motivate learners.
• Expertise in contact center processes, systems, and customer service principles.

Responsibilities

• Lead needs analysis with stakeholders and design learning objectives that meet business needs.
• Create, organize and deliver instructor-led training as required.
• Develop training programs and materials to ensure effective operation and transfer of learning.
• Coach and mentor Training Specialists and Operations staff with up-to-date program knowledge.

Skills

Presentation skills

Strong communication

Motivate learners

Stakeholder collaboration

Training delivery

Education

Bachelor's degree in relevant field

Tools

Training technologies

Learning management systems (LMS)

Job description

Description & RequirementsMaximus is currently hiring a Training Manager to support our Kentucky Health Benefits Exchange team.The Training Manager will oversee training and development initiatives for a dynamic contact center environment. This role will develop and deliver engaging training programs, create and maintain instructional materials and knowledge base content, and ensure employees have a thorough understanding of program requirements, systems, and customer service expectations.The successful candidate will possess strong presentation skills, experience with training technologies, and the ability to motivate learners while driving employee performance and service excellence.This is a hybrid-remote position that requires work to be performed onsite as required by the program in our Frankfort, KY offices.This job is contingent upon contract award.Why Maximus?- Competitive Compensation - Annual bonuses based on performance included!- ️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.- Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.- ️ Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave,- Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).- Recognition Platform - Acknowledge and appreciate outstanding employee contributions.- Tuition Reimbursement - Invest in your ongoing education and development.- Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.- Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.- Professional Development Opportunities- Participate in training programs, workshops, and conferences.Essential Duties and Responsibilities:- Manage collaboration with stakeholders to perform needs analysis, develop learning objectives and design deliverables that meet the business needs and organizational quality standards.- Create and organize training sessions, and deliver instructor led training programs as needed to achieve business outcomes and effective transfer of learning in the workplace.- Forge relationships with internal and external stakeholders to ensure that both tactical and strategic goals and outcomes are met.- Develop and implement training programs and materials to ensure business requirements are met for effective operation programs.- Complete hiring and performance management processes to support a high performing training team.- Provide confidential coaching/facilitation and work closely with all levels of operation staff to ensure the integrity of the program and provide highly skilled feedback on operations staff performance in scheduled training and informal skills-based coaching.- Ensure Training Specialists and Operations staff are provided with up-to-date knowledge of project related updates, processes, and procedures.- Develop a means of measuring the effectiveness of training programs developed or administered through evaluation, testing, and assessment of program outcomes.- Review, evaluate, and modify existing and proposed programs.- Develop assessments to measure and assess effectiveness of the curriculum and learner performance in the workplace, integrating results into new and existing course curriculum.- Maintain a library of training aids.Minimum Requirements- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.Preferred Skills and Qualifications- Bachelor's degree in Business Administration or a related field.- Strong verbal and written communication skills with the ability to engage and motivate learners.- Expertise in contact center processes, systems, and customer service principles.- Strong organizational, presentation, and facilitation skills.- Proficiency in training technologies and learning tools.- Adaptability and a proactive approach to updating training materials regularly.Home Office Requirements- Internet speed of 25mbps or higher required (you can test this by going to www.speedtest.net).- Connectivity to the internet via either Wi‑Fi or Category 5 or 6 ethernet patch cable to the home router.- Must currently and permanently reside in the Continental US.EEO StatementMaximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.Pay TransparencyMaximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.AccommodationsMaximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at [e-mail].