Hybrid Remote Support Services Specialist

Tyler Technologies; Charleston (WV); Hybrid; USD 22,000 - 33,000; Full time

Job summary

Tyler Technologies is seeking a Support Services Representative (SSR) to support West Virginia government entities by web-enabling information services. You will handle high-volume inquiries, resolve issues, and maintain CRM records while adhering to compliance requirements.

The role offers flexible and hybrid work options with at least 3 in-office days per week. Ideal candidates will have strong communication, organization, and problem-solving skills, with the ability to learn multiple

Qualifications

• High School Diploma and at least one year of customer-facing experience.
• Excellent verbal and written communication.
• Strong organizational and prioritization skills.
• Ability to multitask in a fast-paced environment.
• Excellent problem-solving and attention to detail.
• Self-motivated with initiative.
• Ability to understand a variety of technologies and platforms.
• Willingness for flexible and remote work with 3 in-office days per week.

Responsibilities

• Handle a high volume of customer inquiries via phone, email, and chat.
• Resolve login, billing, technical, and service questions.
• Document customer contacts in CRM.
• Diagnose root causes and apply solutions.
• Review documents for regulatory compliance.
• Protect sensitive information and follow policies.
• Provide courteous, customer-focused service.
• Troubleshoot technical problems with minimal supervision.
• Navigate multiple web-based systems efficiently.
• Provide accurate information to meet customer needs.
• Stay updated on product knowledge and policies.
• Provide feedback to supervisor on challenges.
• Perform other duties as assigned.

Skills

Excellent communication

Organizational skills

Multitasking

Problem solving

Initiative

Tech-savvy

Self-motivated

Education

High School Diploma

Job description

Tyler Technologies is seeking a Support Services Representative (SSR) to support West Virginia government entities by web-enabling information services. You will handle high-volume inquiries, resolve issues, and maintain CRM records while adhering to compliance requirements.

The role offers flexible and hybrid work options with at least 3 in-office days per week. Ideal candidates will have strong communication, organization, and problem-solving skills, with the ability to learn multiple