Hybrid Software Support Specialist — Weekend Shifts

Tyler Technologies; Franklin (TN); Hybrid; USD 38,000 - 42,000; Full time

Job summary

Tyler Technologies is seeking a Software Support Representative to assist clients with the use, functionality, and troubleshooting of our products. This role is hybrid with weekend work on Saturday and Sunday, and flexibility on Friday or Monday.

You will resolve easy-to-moderate issues through data analysis and collaboration, document actions, and contribute to knowledge resources while delivering professional service to public safety and courts clients.

Qualifications

• Associate degree or equivalent experience required; Bachelor's degree preferred.
• One year of work experience in a customer service/technical support environment is required.
• Exceptional customer service aptitude required.
• Experience working in a high-volume call center is preferred.
• Ability to work in a team environment to collaborate on resolving issues.
• Excellent written and verbal communication skills.

Responsibilities

• Communicate professionally, clearly, and appropriately with clients and coworkers.
• Determine the urgency of issues for each client and prioritize accordingly.
• Resolve issues of easy-to-moderate complexity using established guidelines and policies.
• Provide inbound phone, chat, or email software support to resolve inquiries efficiently.
• Accurately record details and progress in incident tracking systems.
• Contribute to knowledge base and provide documentation updates.

Skills

Customer service

Teamwork

Communication

Problem-solving

Organizational skills

Analytical ability

Interpersonal skills

Education

Associate degree or equivalent experience

Bachelor's degree preferred

Tools

Microsoft Word

Excel

PowerPoint

Internet/Browsers

Operating systems

Job description

Tyler Technologies is seeking a Software Support Representative to assist clients with the use, functionality, and troubleshooting of our products. This role is hybrid with weekend work on Saturday and Sunday, and flexibility on Friday or Monday.

You will resolve easy-to-moderate issues through data analysis and collaboration, document actions, and contribute to knowledge resources while delivering professional service to public safety and courts clients.