Hybrid/Remote Strategic Account Coordinator - Client Ops

INFINITE ELECTRONICS; Irvine (CA); Hybrid; USD 60,000 - 90,000; Full time

Job summary

Infinite Electronics seeks a Strategic Account Coordinator to support Outside Sales Representatives by coordinating orders, quotes, and cross-functional activities. You will manage day-to-day account tasks, maintain CRM data, and ensure timely, accurate communication with customers.

You will partner with Sales, Operations, Product, and Customer Support to deliver a seamless customer experience and help drive order fulfillment while maintaining SLA adherence.

Qualifications

• 5+ years of strategic or technical sales experience, including account development and field coordination.

Responsibilities

• Partner closely with Outside Sales Representatives to support account activities and execution of customer requests.
• Assist with maintaining account information, activity tracking, and documentation within CRM systems.
• Support preparation for customer interactions, including gathering order details, status updates, and internal insights.
• Coordinate follow-up actions based on OSR direction and customer needs.
• Serve as a primary contact for customers regarding order status, shipping updates, and general inquiries.
• Respond to customer requests via phone and email with timely, accurate, and professional communication.
• Ensure clear communication of order updates, requirements, and next steps.
• Escalate and coordinate resolution of customer issues as needed.
• Support the quoting process by coordinating RFQs with internal teams.
• Ensure accurate and timely submission of quote requests and follow-ups.
• Maintain visibility into quote status and communicate updates to customers and OSRs.
• Assist with gathering required technical or commercial information to support quoting activities.
• Collaborate with Product, Operations, Customer Service, and other internal teams to support order fulfillment and issue resolution.
• Act as a liaison to ensure alignment between customer expectations and internal execution.
• Help coordinate actions across departments to move orders and requests forward efficiently.
• Monitor open orders and proactively identify delays or risks.
• Follow up internally to ensure timely resolution of order-related issues.
• Support resolution of discrepancies, including order changes, shipping issues, or documentation needs.
• Escalate critical issues appropriately and track progress through resolution.
• Maintain accurate records of customer interactions, order activity, and account updates.
• Ensure CRM and internal systems are kept up to date with current information.
• Support reporting needs related to account activity, order status, and customer communications.
• Assist with documentation and process adherence to ensure consistency and efficiency.
• Provide updates on account performance, pipeline health, risks, and growth opportunities.
• Support forecast accuracy and revenue reporting for the Industrial BU.
• Maintain detailed account records and CRM activity tracking.

Skills

Strategic account management

Sales support

Technical sales

Customer communication

Remote work

Cross-functional collaboration

Industry knowledge

CRM proficiency

MS Dynamics

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Tools

MS Dynamics

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Infinite Electronics seeks a Strategic Account Coordinator to support Outside Sales Representatives by coordinating orders, quotes, and cross-functional activities. You will manage day-to-day account tasks, maintain CRM data, and ensure timely, accurate communication with customers.

You will partner with Sales, Operations, Product, and Customer Support to deliver a seamless customer experience and help drive order fulfillment while maintaining SLA adherence.