Hybrid: Customer Service & Accounts Coordinator

True Manufacturing; O’Fallon (MO); Hybrid; USD 40,000 - 52,000; Full time

Job summary

True Manufacturing is seeking a Customer Service Account Coordinator to support customers and the field sales force from pre-sale to post-sale activities. This on-site role may allow one remote workday per week based on business needs.

You will manage orders, confirm inventory, coordinate with multiple departments, and maintain strong relationships with customers and sales reps to ensure timely, accurate delivery and service.

Qualifications

• High School diploma or GED required.
• College degree in business, customer relations or related customer service experience preferred.
• One or more years of related experience in a professional customer service environment required.

Responsibilities

• Receive and respond to in-bound calls and emails from customers, both external and internal, and field sales force in a prompt, professional and courteous manner.
• Provide inventory availability to customers and accurately reserve available stock items for efficient fulfillment of customer orders.
• Enter customer orders in the company order management system, ensuring accuracy of price and item details in compliance with customer’s purchase order.
• Prepare and submit production requests for out-of-stock and/or custom equipment.
• Develop and maintain positive working relationships with external customers and field sales representatives.
• Interact and communicate effectively with other departments internally to address and resolve inquiries and issues in a timely, professional manner.
• Maintain up-to-date knowledge of available products and services through company training sessions.

Skills

Self-motivated

Organization

Multitasking

Attention to detail

Verbal & written communication

MS Office proficiency

Delivery processes knowledge

Education

GED

College degree preferred

Tools

Microsoft Office

Job description

True Manufacturing is seeking a Customer Service Account Coordinator to support customers and the field sales force from pre-sale to post-sale activities. This on-site role may allow one remote workday per week based on business needs.

You will manage orders, confirm inventory, coordinate with multiple departments, and maintain strong relationships with customers and sales reps to ensure timely, accurate delivery and service.