Hybrid/Remote Patient Insurance Navigator

Medquest-Imaging-1; Winston-Salem (NC); Hybrid; USD 40,000 - 60,000; Full time

Job summary

MedQuest Imaging in Winston-Salem is seeking a Patient Insurance Navigator to guide patients through insurance options and enrollment, coordinating with providers and insurers to ensure access to care while minimizing financial burden.

This role emphasizes clear communication, knowledge of Medicaid/Medicare and private plans, and assistance with enrollment and appeals to support patient-centered outcomes.

Qualifications

• High school diploma or equivalent required; Associate's degree or higher preferred.
• Experience in healthcare, insurance, social services, or related field.
• Strong knowledge of health insurance terminology, policies, and procedures.
• Excellent communication and interpersonal skills to assist diverse patients.
• Proficiency with computer systems and data entry for maintaining patient records.

Responsibilities

• Conduct thorough assessments of patients' insurance coverage and eligibility.
• Assist patients in understanding their insurance benefits, including coverage limitations and out-of-pocket costs.
• Guide patients through insurance enrollment, renewal, and appeals processes as needed.
• Collaborate with healthcare providers and insurance companies to resolve coverage issues and obtain prior authorizations.
• Maintain accurate records of patient interactions and insurance documentation to support billing and compliance.
• Provide education and resources to patients about insurance options and financial assistance programs.
• Stay current with changes in insurance policies, healthcare regulations, and community resources.

Skills

Communication skills

Health insurance terminology

Interpersonal skills

Data entry

Computer systems proficiency

Education

High school diploma or equivalent

Associate's degree or higher preferred

Bachelor's degree in healthcare administration or related field (preferred)

Job description

MedQuest Imaging in Winston-Salem is seeking a Patient Insurance Navigator to guide patients through insurance options and enrollment, coordinating with providers and insurers to ensure access to care while minimizing financial burden.

This role emphasizes clear communication, knowledge of Medicaid/Medicare and private plans, and assistance with enrollment and appeals to support patient-centered outcomes.