Hybrid Member Service Specialist

Ultipro; Michigan; Hybrid; USD 29,000 - 39,000; Full time

Benefits offered by this job

Health & Wellness

401(k) company match

Paid time off

Job summary

Credit Union 1 is seeking a Member Service Representative (Call Center) to deliver exceptional member service via phone, email, and the CU1 mobile app. You will handle a variety of transactions, walk members through CU1 technologies, and maintain knowledge of products and services.

The role emphasizes ownership, problem-solving, and meeting individual KPIs. Hybrid work is available after probation; Alaska residency is required for consideration.

Qualifications

• High school diploma or equivalent required.
• Minimum six months of financial institution or call center experience.
• Excellent communication skills across channels including phone, email, and chat.

Responsibilities

• Assist members by phone with a variety of transactions in a confidential, accurate, and professional manner.
• Take ownership of every member interaction and follow up as needed.
• Resolve issues using problem-solving and available authority, escalating when necessary.
• Meet or exceed MSR KPIs and contribute to department goals.
• Provide guidance on CU1 technologies (ATM, DocuSign, Online Access, Mobile Deposit, Bill Pay).

Skills

Communication skills

Call center experience

Typing 35 WPM

Education

High school diploma

Tools

10-key calculator

Job description

Credit Union 1 is seeking a Member Service Representative (Call Center) to deliver exceptional member service via phone, email, and the CU1 mobile app. You will handle a variety of transactions, walk members through CU1 technologies, and maintain knowledge of products and services.

The role emphasizes ownership, problem-solving, and meeting individual KPIs. Hybrid work is available after probation; Alaska residency is required for consideration.