Hybrid Remote Customer Service Specialist Food Distribution

US Foods; Cincinnati (OH); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

401K

Life insurance

Job summary

US Foods is seeking a Customer Service Associate for a hybrid role close to Ohio/Northern Kentucky. The position primarily remote with monthly onsite attendance at the local distribution center. You will handle inbound/outbound calls, process orders, and resolve inquiries to support National Sales and other departments.

The role requires at least 3 years in a customer service call center and strong communication. Knowledge of Word/Outlook and CRM is preferred; diploma required, degree a plus.

Qualifications

• Education/Training: High School diploma or equivalent required; Bachelor’s degree preferred.
• Related Experience: Minimum of three years experience in customer service call center environment required. Experience in food service distribution a plus.
• Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM / Phone Technology experience preferred.

Responsibilities

• Receive inbound calls and place outbound calls to customers to provide information about products and services, take orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
• Coordinate same-day deliveries and pickups for customers.
• Process pickup requests from customers and National Sales team; respond to delivery/routing questions and issues from customers.

Skills

Customer service

Call center experience

CRM

MS Word

Outlook

Education

High School diploma or equivalent

Bachelor's degree preferred

Tools

CRM software

MS Word

Outlook

Job description

US Foods is seeking a Customer Service Associate for a hybrid role close to Ohio/Northern Kentucky. The position primarily remote with monthly onsite attendance at the local distribution center. You will handle inbound/outbound calls, process orders, and resolve inquiries to support National Sales and other departments.

The role requires at least 3 years in a customer service call center and strong communication. Knowledge of Word/Outlook and CRM is preferred; diploma required, degree a plus.