Hybrid Remote Customer Care Specialist

US Foods; Elkhart (IN); Híbrido; USD 25.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Full benefits from day 1

Overtime compensation

401K

Descripción de la vacante

US Foods is seeking a remote-leaning Customer Service Specialist to support National Sales and internal teams. The role blends approximately 90% remote work with about 10% onsite at the local distribution center, within 50 miles of the center.

Responsibilities include handling inbound/outbound calls, processing orders, and addressing inquiries or billing issues. You will maintain records, coordinate deliveries, respond to product questions, and escalate unresolved items as needed.

Formación

• High School diploma or equivalent required; Bachelor's degree preferred.
• Minimum of three years experience in a customer service call center environment.
• Experience in food service distribution a plus.
• Excellent verbal communication and problem resolution abilities required.
• Working knowledge of Microsoft Word and Outlook required.
• CRM/Phone technology experience preferred.

Responsabilidades

• Receive inbound calls and place outbound calls to customers to provide information, take orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and actions taken.
• Resolve service or billing complaints and ensure appropriate changes were made.
• Contact customers to respond to inquiries or notify them of claim results and planned adjustments; refer unresolved complaints to designated departments.
• Obtain and examine information to assess validity of complaints and determine causes.
• Coordinate same-day deliveries and pickups for customers; process pickup requests from customers and National Sales team; respond to routing questions.
• Respond to product inquiries and share new services or products with customers.
• Compare disputed merchandise with original invoices and prepare invoices for returns.
• Contact customers affected by product recalls and withdrawals.
• Recommend improvements in products, shipping, or billing methods to prevent future problems.

Conocimientos

Verbal communication

Problem resolution

Microsoft Word

Outlook

CRM systems

Phone technology

Educación

High School diploma or equivalent

Bachelor’s degree preferred

Herramientas

CRM systems

Microsoft Word

Outlook

Descripción del empleo

US Foods is seeking a remote-leaning Customer Service Specialist to support National Sales and internal teams. The role blends approximately 90% remote work with about 10% onsite at the local distribution center, within 50 miles of the center.

Responsibilities include handling inbound/outbound calls, processing orders, and addressing inquiries or billing issues. You will maintain records, coordinate deliveries, respond to product questions, and escalate unresolved items as needed.