Hybrid-Remote Customer Service Coordinator

Milliken and Company; Hilltop (SC); Hybrid; USD 38,000 - 54,000; Full time

Job summary

Milliken and Company is seeking a Customer Service Coordinator in Spartanburg, SC to deliver best-in-class service from order entry through delivery and invoicing. You will act as primary contact for daily needs, resolve issues with cross-functional teams, and maintain strong customer relationships in a hybrid work-from-home policy.

The role supports sales and account management, ensuring accurate data and timely processing while fostering continuous improvement in customer service practices at

Qualifications

• Experience in customer service, order processing, or similar in fast-paced settings.
• Proficiency with common business software and the ability to learn new tools quickly.
• Strong organization, attention to detail, and written and verbal communication skills.
• Demonstrated problem-solving skills with a customer-focused mindset.
• Experience navigating customer portals and/or internal order management systems.

Responsibilities

• Serve as the primary contact for day-to-day customer needs, including order entry, updates, and delivery information.
• Respond to customer calls and emails promptly, professionally, and accurately, escalating when needed.
• Build and maintain strong customer relationships and partner with account management and sales to support retention and growth.
• Coordinate across Supply Chain, Manufacturing, Logistics, Quality, and other functions to advocate for the customer and resolve issues.
• Maintain accurate customer, order, and pricing information; verify data integrity and required documentation.
• Support complaint intake and resolution as a first-level contact; communicate status proactively and ensure timely follow-through.
• Plan and prioritize workload to meet service expectations and align with business requirements.
• Maintain working knowledge of Milliken systems, products, brands, and processes; contribute to continuous improvement of customer service practices.

Skills

Customer service

Order processing

Written and verbal communication

Organization

Tools

SAP

CRM tools

Microsoft Office

Job description

Milliken and Company is seeking a Customer Service Coordinator in Spartanburg, SC to deliver best-in-class service from order entry through delivery and invoicing. You will act as primary contact for daily needs, resolve issues with cross-functional teams, and maintain strong customer relationships in a hybrid work-from-home policy.

The role supports sales and account management, ensuring accurate data and timely processing while fostering continuous improvement in customer service practices at