Customer Service Coordinator

Milliken and Company; LaGrange (GA); On-site; USD 42,000 - 48,000; Full time

Job summary

Milliken and Company in LaGrange, GA seeks a Customer Service Coordinator to coordinate between customers and the company, process sales orders, and resolve issues. The role reports to the Customer Service Manager and follows a 9:00 am–6:00 pm schedule with hybrid work options.

The ideal candidate will have a high school diploma or GED, strong MS Office skills, and excellent organizational and communication abilities to support account management and ensure high service levels.

Qualifications

• High School diploma or GED required.
• Proficiency in MS Office applications.
• Strong organizational, interpersonal, problem solving, and communication skills.
• Ability to learn customer portal/systems quickly.

Responsibilities

• Enter sales orders and make changes including quotes and shipments.
• Maintain phone queue coverage to ensure consistent service.
• Build and maintain positive relationships with customers and internal teams.
• Expedite orders with production and shipping; monitor order status.
• Process customer payments securely and follow up on balances.
• Demonstrate teamwork to meet goals in a fast-paced environment.
• Participate in special projects and perform additional duties as needed.

Skills

MS Office proficiency

Organizational skills

Interpersonal skills

Communication skills

Education

High School diploma or GED

Tools

SAP

Job description

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Customer Service Coordinator

Date: Jul 22, 2026

Location: LaGrange, GA, US, 30240

Company: Milliken and Company

Milliken & Company is a global manufacturing leaderwhose focus on materials science delivers tomorrow’s breakthroughs today. Fromindustry-leading molecules to sustainable innovations, Milliken creates products thatenhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at Milliken.com and on Facebook , Instagram and LinkedIn .

POSITION TITLE

Customer Service Coordinator

POSITION OVERVIEW

The customer service coordinator position is to ensure effective and efficient coordination between the company and its customers with a high level of service and support, process sales orders and resolve customer order or service issues, establish and maintain positive business relationships, both internally and externally, to promote company goals. This position is located at Milliken & Company’s Maple Complex in LaGrange, Ga. The position will report directly to the Customer Service Manager. The work schedule is Monday – Friday, 9:00 am – 6:00 pm and is part of our hybrid work from home policy.

JOB RESPONSIBILITIES

Enter sales orders and make order changes to include price quotations, preparation and follow up on purchase orders, order entry, sample order entry, confirmation of shipment dates, and logistics arrangements.

Maintain presence in the phone queue during scheduled work hours to support team coverage and ensure consistent customer service delivery.

Build and maintain excellent customer relationships (both internally and externally) as a support to account management

Examine records, assist in expediting orders through production and shipping, interface with Supply Chain regarding order status and scheduled shipment dates.

Be responsible for securely processing customer payments and initiating follow-ups regarding outstanding balances, credits, or payment discrepancies.

Demonstrate teamwork to ensure achievement of team, individual, and corporate goals and work in a fast-paced environment and deal with high-pressure situations.

Participate in special projects and perform additional duties as required.

QUALIFICATIONS - REQUIRED

High School diploma or GED

Proficiency in MS Office applications

Strong organizational, interpersonal , problem solving, and communication skills

Ability to engage in various customer portal/systems and learn new systems quickly

QUALIFICATIONS - PREFERRED

General office experience is preferred with exposure in a customer service environment.

Call center experience is a plus.

SAP experience is a plus.

The successful candidate will have strengths in the following:

Prioritize work and effectively manage one’s time.

Highly effective communication and telephone skills.

Be able to apply new-job related knowledge to practical use.

Able to adapt to a changing environment.

Customer focused and able to build customer loyalty.

Maintain professionalism in stressful situations.

Proactive and willingness to take action when appropriate.

Strong organizational skills and demonstrate high attention to detail.

Excellent team interaction skills for working in small work groups.

Initiative and self-motivation.

Problem solving / Quick decision making.

#LI-AP1

Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.

To request a reasonable accommodation to complete a job application, pre-employment testing, a job interview, or to otherwise participate in the hiring process, please contact [e-mail].