Customer Service Coordinator

Milliken and Company; Hilltop (SC); Hybrid; USD 38,000 - 54,000; Full time

Job summary

Milliken and Company is seeking a Customer Service Coordinator in Spartanburg, SC to deliver best-in-class service from order entry through delivery and invoicing. You will act as primary contact for daily needs, resolve issues with cross-functional teams, and maintain strong customer relationships in a hybrid work-from-home policy.

The role supports sales and account management, ensuring accurate data and timely processing while fostering continuous improvement in customer service practices at

Qualifications

• Experience in customer service, order processing, or similar in fast-paced settings.
• Proficiency with common business software and the ability to learn new tools quickly.
• Strong organization, attention to detail, and written and verbal communication skills.
• Demonstrated problem-solving skills with a customer-focused mindset.
• Experience navigating customer portals and/or internal order management systems.

Responsibilities

• Serve as the primary contact for day-to-day customer needs, including order entry, updates, and delivery information.
• Respond to customer calls and emails promptly, professionally, and accurately, escalating when needed.
• Build and maintain strong customer relationships and partner with account management and sales to support retention and growth.
• Coordinate across Supply Chain, Manufacturing, Logistics, Quality, and other functions to advocate for the customer and resolve issues.
• Maintain accurate customer, order, and pricing information; verify data integrity and required documentation.
• Support complaint intake and resolution as a first-level contact; communicate status proactively and ensure timely follow-through.
• Plan and prioritize workload to meet service expectations and align with business requirements.
• Maintain working knowledge of Milliken systems, products, brands, and processes; contribute to continuous improvement of customer service practices.

Skills

Customer service

Order processing

Written and verbal communication

Organization

Tools

SAP

CRM tools

Microsoft Office

Job description

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Customer Service Coordinator

Date: Sep 9, 2026

Location: Spartanburg, SC, US, 29303

Company: Milliken and Company

Milliken & Company is a global manufacturing leaderwhose focus on materials science delivers tomorrow’s breakthroughs today. Fromindustry-leading molecules to sustainable innovations, Milliken creates products thatenhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at Milliken.com and on Facebook , Instagram and LinkedIn .

POSITION OVERVIEW

The Customer Service Coordinator is responsible for delivering a best-in-class customer experience from order entry through delivery and invoicing. This role serves as a primary point of contact for day-to-day customer needs, coordinates cross-functionally to resolve issues, and helps ensure accurate, timely processing of orders. A critical component of the role is establishing and maintaining positive business relationships, both internally and externally. The position reports directly to the Customer Service Manager and is part of our Hybrid Work from Home Policy.

JOB RESPONSIBILITIES

Serve as the primary contact for day-to-day customer needs, including order entry, order updates, and delivery information.

Respond to customer calls and emails promptly, professionally, and accurately, escalating when needed.

Build and maintain strong customer relationships and partner with account management and sales to support customer retention and growth.

Coordinate across Supply Chain, Manufacturing, Logistics, Quality, and other functions to advocate for the customer and resolve issues.

Maintain accurate customer, order, and pricing information; verify data integrity and required documentation.

Support complaint intake and resolution as a first-level contact; communicate status proactively and ensure timely follow-through.

Plan and prioritize workload to meet service expectations and align with business, supply chain, and manufacturing requirements.

Maintain working knowledge of Milliken systems, products, brands, and processes; contribute to continuous improvement of customer service practices.

QUALIFICATIONS - REQUIRED

Experience with customer service, order processing, or similar functions in fast-paced, high-volume settings.

Proficiency with common business software, such as Microsoft Office, and the ability to learn new tools quickly.

Strong organization, attention to detail, and written and verbal communication skills.

Demonstrated problem-solving skills and a customer-focused mindset, with the ability to manage multiple priorities and deadlines.

Experience navigating customer portals and/or internal order management systems.

QUALIFICATIONS - PREFERRED

Experience with ERP systems, such as SAP, and/or CRM tools.

The successful candidate will have strengths in the following:

Initiative, ownership, and follow-through

Ability to thrive in a fast-paced, team-based environment

Adaptability and resilience in changing priorities

Critical thinking and continuous improvement mindset

Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.

To request a reasonable accommodation to complete a job application, pre-employment testing, a job interview, or to otherwise participate in the hiring process, please contact [e-mail].