Client Experience Advocate - Entry-Level, Hybrid Training

Citigroup; Wisconsin; Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Day 1 Health Coverage: Medical, Dental

Culture Built for Success

401(k) matching and tuition reimbursem

Generous paid time off

Job summary

Citi is seeking an entry-level Customer Service Advocate to resolve client inquiries across channels and protect relationships. The role offers training on site with a potential Home Office Program to work from home after successful performance.

The position provides a comprehensive benefits package, including health coverage, retirement options, and paid time off, with opportunities for professional growth within a leading financial institution.

Qualifications

• 1–3 years in a customer-facing or service role.
• Proficient in MS Office with strong data entry.
• Clear and confident communicator, both written and verbal.
• Able to manage multiple systems and platforms in a fast-paced setting.

Responsibilities

• Serve as the first point of contact for clients across channels to resolve inquiries.
• Navigate multiple computer systems to address account questions accurately.
• Build knowledge of Citi products to provide informed support.
• Identify risks in interactions and apply sound judgment to solutions.
• Uphold compliance standards and Citi policies in every interaction.
• Deliver exceptional client experience with a focus on first-contact resolution.

Skills

Experience in customer-facing role

MS Office proficiency

Strong written and verbal communicator

Multitasking across platforms

High School diploma

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Citi is seeking an entry-level Customer Service Advocate to resolve client inquiries across channels and protect relationships. The role offers training on site with a potential Home Office Program to work from home after successful performance.

The position provides a comprehensive benefits package, including health coverage, retirement options, and paid time off, with opportunities for professional growth within a leading financial institution.