Client Experience Advocate - Remote After Training

Citi; United States; Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Coverage from Day 1

401(k) matching

Tuition reimbursement

Paid time off

Mental health resources

Job summary

Citi is seeking an entry-level Customer Service Advocate to be the voice of the bank, resolving inquiries and protecting client relationships. You will train on-site before potentially joining a Home Office Program to work from home when conditions allow.

This full-time role offers comprehensive benefits, 1–3 years of relevant experience, and opportunities to grow within a global financial institution. Training occurs at the Florence, KY site with a strong emphasis on service excellence.

Qualifications

• 1–3 years of experience in a customer-facing or service-oriented role.
• Proficient in Microsoft Office and Windows operating systems with strong data entry skills.
• Clear and confident communicator—verbal and written.

Responsibilities

• Serve as the first point of contact for clients across channels and resolve inquiries.
• Navigate multiple systems and platforms to address account questions with accuracy.
• Build knowledge of Citi products to provide informed support tailored to clients.
• Identify risks and apply judgment to protect client and business interests.
• Uphold compliance standards and Citi policies in every interaction.
• Deliver exceptional client experiences with a focus on first-call resolution.

Skills

Customer service

Microsoft Office

Windows OS

Education

High School diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Citi is seeking an entry-level Customer Service Advocate to be the voice of the bank, resolving inquiries and protecting client relationships. You will train on-site before potentially joining a Home Office Program to work from home when conditions allow.

This full-time role offers comprehensive benefits, 1–3 years of relevant experience, and opportunities to grow within a global financial institution. Training occurs at the Florence, KY site with a strong emphasis on service excellence.