Hybrid Remote Crisis Line Counselor

CRISIS SUPPORT SERVICES OF ALAMEDA COUNTY; Oakland (CA); Hybrid; USD 28,413 - 40,467; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Retirement plan with 2% employer match

Paid time off including holidays and floating days

Job summary

CRISIS SUPPORT SERVICES OF ALAMEDA COUNTY is seeking a full-time Crisis Line Phone Counselor in Oakland, CA. The position involves responding to crisis calls and providing information, crisis intervention, and referrals. Candidates should have excellent communication skills, be flexible with work hours, and sensitive to cultural diversity. Benefits include medical insurance, retirement options, and training opportunities. The role requires commitment to community service and a background check is mandatory.

Qualifications

• Ability to utilize supervision effectively.
• Values working cooperatively with others.
• Ability to manage deadlines and handle confidential information.

Responsibilities

• Provide crisis intervention on 24/7 crisis lines and National Suicide Prevention Lifeline.
• Document call notes for each and every call.
• Connect callers to appropriate community resources.

Skills

Flexibility for evenings and weekends

Excellent interpersonal and communication skills

Sensitivity to cultural and ethnic diversity

Education

Completion of Background Check (DoJ) and LiveScan

Full Vaccination against COVID-19

Job description

CRISIS SUPPORT SERVICES OF ALAMEDA COUNTY is seeking a full-time Crisis Line Phone Counselor in Oakland, CA. The position involves responding to crisis calls and providing information, crisis intervention, and referrals. Candidates should have excellent communication skills, be flexible with work hours, and sensitive to cultural diversity. Benefits include medical insurance, retirement options, and training opportunities. The role requires commitment to community service and a background check is mandatory.